Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Could anyone help me, please? I have the Virgin TV Go app on my iPhone. Every time I add a programme to my Watchlist on the app, it confirms that it has been added but it never appears on my Watchlist on my streaming box. I’ve attached a screenshot o...
I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...
Help
TV Go was working yesterday. This morning I get the error message "Sorry - we can't play this at the moment 400". Currently I cannot watch anything on TV Go. I thought I might need to add / change my Device, and the Device page does not seem to allow...
cannot watch anything with parental controlsi have reset pin to default on Virgin TV Go still wont accept it. any ideas, keeps going to pin temporarily locked?
My Virgin Go app keeps asking my phone to reregister it as a device. It is clearly a big problem as so many users are saying the same thing but there seems to be no helpful answers to fix this!
My iPhone is one of the 5 registered devices I have for the tv go app but is not being recognised there is no error code and now I have reached maximum change please help.
I am unable to watch recorded shows from My Saved area on my iPad. Keep getting message “only available at home” I am connected to same network as my 360 box. Have removed and reinstalled app with no success. I can play shows from my iPhone and in pa...
I’m having a similar issue to many on here. Used to make use of the TV Go App a lot but now it’s just a useless icon on my android phone, iPad and laptop. Started last summer, went to watch something and it asked me to sign in. Signed in using my pri...
Similar to other posts regarding 'maximum devices reached', I am frustrated with the fact that I have two devices (out of 5) that are used for Virgin TV go streaming. I am locked out owing to My Computer (Lap top) is registered on 4 occasions. the ot...
