TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 487 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 24860 Views
  • 183 replies
  • 1 kudos

Audio Description missing from drop down menu on Film 4

When using the TV Go app on PC, film 4 audio description is on.  Audio Description is missing from the drop down menu. It has only a subtitles switch and so AD cannot be switched off.  It is set off in global settings.  The same applies for both chro...

Device reset required

Hi, I have this message saying i have reached my device limit but as i only watch tvgo on either my pc or on this device, ipad, how can i have reached a device limit when i only use 2 ?Anyway can this be reset for me to allow me to watch tvgo in bed ...

TV TO GO LIMMIT REACHED

Hi,can anyone help?I cannot change device till 01.04.2024 so now i cannot watch tv to go till then!We have 2 devices, my laptop and my sons mobileevery time i clear history it knocks devices out, making it look like i have used all 3 changescan anyon...

TV GO NOT WORKING

TV GO open ok , when i select a tv channel to watch i am asked to Register or Sign in . Already registered s i sign in .Then the screen goes ORANGE and stays ORANGE .  Message on top line says ....Authorisation Error.has something on the laptops sett...

Resolved! Sky sports unknown error

Hi,Trying to login to sky sports in Firefox and getting an "Unknown Error" after I've added credentials.Tried in a private window, on a Chrome browser and on Android, but same error each time.Have tried clearing cookies and cache but not worked.Have ...

RichT22 by Joining in
  • 187 Views
  • 3 replies
  • 0 kudos

TV go issue

Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this same device 3 times in my list of 5. I am using the TV Go APP on the same laptop.

Problem with registered devices for Virgin Go

Good MorningSince yesterday, every time I try to watch Virgin TV Go on my PC it asks me to register the device even though it had already been registered and working fine. I've now reached my limit of devices even though I'm using the same devices I ...

LHider by Joining in
  • 235 Views
  • 4 replies
  • 0 kudos