TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

TV GO change - stream now unwatchable

The Virgin TV Go app on PC seems to have recently changed, in my opinion for the worse.   The streaming is horribly clunky and the picture quality is really poor.  This is the only way I reliably get to watch some TV channels as the TV is often in us...

AndyP2609 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Watching recorded programmes on Windows 11 laptop

I have installed Virgin TV Go on my Samsung tablet, my Samsung smartphone and my Windows 11 laptop. I am able to watch live programmes on all devices and recorded programmes on the two Android devices. However, when I attempt to watch exactly the sam...

PHOEBU5 by Tuning in
  • 3 replies
  • 0 kudos

sub account issue

Hi Lee Hope you can help but I have the same issue as above.  I can log into my VirginMedia account t fine, but using the same credentials I can’t log in to my TV Go on my iPad.  I get the “can’t log on using sub-accounts” error message.  Any ideas h...

Mickbott by Joining in
  • 0 replies
  • 0 kudos

Virgin TV Go not playing recordings

I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...

Giova47 by On our wavelength
  • 12 replies
  • 0 kudos

Sky Device Mahagement

I have no trouble getting Sky Sports on PC, iPad and iPhone. I cannot get it to go past the black loading page and blue ‘you need Sky video player’ page on my laptop, though. I have the player of course. Two of my other devices say I have three avail...

TV Go does now work when using HDMI

Hi, I have the TV GO app on my laptop and it works fine until I connect to my tv using HDMI l. The picture and audio stutter and freeze as soon as I try and use the app when connected to the TV with HDMI.

Problem with registered devices for Virgin Go

Good MorningSince yesterday, every time I try to watch Virgin TV Go on my PC it asks me to register the device even though it had already been registered and working fine. I've now reached my limit of devices even though I'm using the same devices I ...

LHider by Joining in
  • 8 replies
  • 0 kudos

Resolved! Sky sport

I am able to sign in to sky sports app. When I click a video it says it is on does not register my device in the list of devices. Sky is ok on box help!!matt

Resolved! Not received sky sports pin

I have the sky sports package which I can watch fine from the TV. However the minute I try to watch it on the go it says I need a Sky pin which I have not received to be able to watch it from my devices. It doesn’t let me add devices either from my v...

DC96 by Joining in
  • 4 replies
  • 0 kudos