Forum Discussion

Paulabear89's avatar
Paulabear89
Tuning in
3 days ago

TV Go App

I got a replacement tv 360 box today, but when I try to put something on record through the tv go app, it says my box is offline. I have uninstalled the app and reinstalled it, but it still says the same. Is there a way to connect the new box to the app? Thanks 

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Paulabear89, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    At what stage of the process are you getting the error message exactly? Also, are you having the same experience when trying to record programmes via the Virgin TV Go website here?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel