Forum Discussion

kbarrett59's avatar
kbarrett59
Tuning in
2 months ago

Unable to access sky sports on iphone

For several weeks I have tried to log in to watch live sports on my iphone and ipad. I am able to get to the login stage inputting my user name and password, then I get the message "apologies we cannot load these pages at the moment - try again". I have tried again several times and cannot get access. 

Has anyone had the same issues and found a solution? Trying to contact VM for support is impossible. I am still waiting for a Whatsapp response after several hours!

23 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello kbarrett59,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Sky Sports login. 

    Have you created a new Virgin Media O2 ID? You will need to do this before being able to login to Sky Sports.

    Kind Regards,

    Steven_L

    • kbarrett59's avatar
      kbarrett59
      Tuning in
      2 months ago

      U believe that I have created a new ID, but how do au confirm that it is working?

      • kbarrett59's avatar
        kbarrett59
        Tuning in
        2 months ago

        Sorry about the typos - I believe that I have created a new ID, how can I confirm that it is working?

  • kbarrett59's avatar
    kbarrett59
    Tuning in
    2 months ago

    When I try to login, I seem to get all of the way through login and then I get the message  “Apologies we cannot load that page at the moment - please try again”

    I have tried again several times and it is not working. I am getting to the point where I am going to give up and switch providers.

     

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 months ago

      Thank you for that information. We can certainly apprecaite your frustration with this issue. 

      To confirm, is this happening on both the app and web browser version?

      Have you tried this on both a Mobile data and WiFi connection?

      ^Martin

  • kbarrett59's avatar
    kbarrett59
    Tuning in
    2 months ago

    I have tried on the App and the webrowser (using the iPhone) and neither works.

    I have also tried to access via the App with both mobile data and on WiFi. Neither works.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for coming back to us, kbarrett59. Please can you try to remove the app and re-add it, or if you'd like to attempt to log in via your browser, please clear your cache and try again?

      Is this also just happening on one device or multiple?

      Kind Regards,

      Steven_L

      • kbarrett59's avatar
        kbarrett59
        Tuning in
        2 months ago

        I have tried deleting and reloading the App. And COA. Confirm that this is happening on multiple devices (iPhone and iPad). 

        it seems that this is a problem since the switch to the 02 ID switch, is that a possible cause?

         

  • kbarrett59's avatar
    kbarrett59
    Tuning in
    2 months ago

    I have just wasted another hour of my life with the technical team, who have just informed me they need to refer me to IT, which will take another 3 to 5 days!! 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi kbarrett59 

      Thanks for coming back to the thread. Sorry to hear we couldn't fix it whilst you were on the phone. The team would have ran a diagnostic check, the end result of that would be that we needed to raise the IT ticket. The team would then be in touch with you with an update/fix asap. 

      • kbarrett59's avatar
        kbarrett59
        Tuning in
        27 days ago

        Have now been waiting for 7 days, with no contact at all from VM. The promise was to hear back within 3 to 5 days. Another disappointment from VM and another important golf tournament missed!

  • kbarrett59's avatar
    kbarrett59
    Tuning in
    24 days ago

    No, I am still waiting for the IT team to resolve the issue. Now well over a week!! 

    • kbarrett59's avatar
      kbarrett59
      Tuning in
      24 days ago

      Can anyone let me know how to contact the IT team? I am not confident that they are ever going to contact me.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        23 days ago

        The IT team working on the issue raised aren't contactable by customers, once an update is available they will be in touch.