Unable to access POP or IMAP
Having been a customer since NTL days, I have been using my principal NTLWorld email account constantly for decades.
Outlook is the master client running on a Windoze 10 PC with many email addresses from different providers including my own domains. The system polls all email accounts every 5 minutes and in recent weeks I have been getting an occasional pop-up which indicates the NTLWorld.com account isn't permitting access. This usually resolves itself but over the past 2 days, this particular email account just refuses to allow POP or IMAP access.
Long story short, I deleted the local Outlook account and tried oh so many times, to create a new account to connect but it refuses to connect. I get an Outlook-generated pop-up saying "We couldn't logon to the incoming (POP) server. Pease check your email address and password and try again."
Some info:
- IMAP and POP3 won't work
- Tried setting up with Thunderbird - won't work either. Similar error notice.
- Webmail access does work - very odd.
- Setting up several of my seldom-used NTLWorld accounts in Outlook works like a dream!
- Even more irritating, this particular email address is the master for the VirginMedia broadband account!
So the question is - has the access for POP/IMAP been turned off for this particular account at the VirginMedia Mothership? I cannot find any method of manually turning it off and back on [like Gmail]. Perhaps it needs resetting on the server?
Any guidance as to how the get this resolved will be greatly appreciated!
Having deleted the account from Outlook and attempted to re add it may have triggered the recent VM security change that requires a generated app password to be used with email clients. The generated password is created via the My Virgin Media account for the email address concerned in account settings> account details. Generated passwords are in the format horse-moose-pony-dog,
You can read full instructions in the Add email to a device section of this help page:
https://www.virginmedia.com/help/broadband/manage-email-account