Forum Discussion

CC29's avatar
CC29
On our wavelength
25 days ago
Solved

Sky Player and Windows 11

Hi,

I bought a new laptop that runs Windows 11, and I've installed everything successfully except the desktop Sky Player. I can log into my Virgin Media account on Sky fine, but every time I try and watch Sky Sports the player opens up, then after a few seconds it simply shuts down again. I've checked I'm running the latest version and also deleted and reinstalled the app. Is there anything else I should try as it's very frustrating. 

  • CC29's avatar
    CC29
    20 days ago

    Thanks everyone for the help and suggestions. I've got it working finally, but only after playing around with the properties. I found the Sky Player application in the App Data / Local / Programs folder, right clicked and opened the Properties tab. On the Compatibilities tab I then clicked on Change Emulation Settings, and then changed the Arm Emulation Settings from Default to Safe Emulation. 

    I have no idea what I've done or why it now works but it does. 

17 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    25 days ago

    Seems to be an issue with the app?  Lots of complaints over on the Sky forums about this.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    23 days ago

    Hey CC29, thank you for reaching out and we are so sorry to hear about your Sky Player issues.

    Have you gone over the device limit maybe?

    Is it working on any other devices?

    Does Virgin TV GO work?

    • CC29's avatar
      CC29
      On our wavelength
      23 days ago

      Hi Matthew,

      No, I've checked the device limit, it's fine.

      It works on my old Windows 10 laptop and my Android phone.

      Virgin TV Go is fine on this laptop.

      The issue seems to be only with this new Windows 11 laptop and the Sky Player. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    Read the many threads over on the Sky forums about this.  It’s not really a VM problem.

    • CC29's avatar
      CC29
      On our wavelength
      23 days ago

      Looked through the forums, can't see anything that relates to the Sky Player, only the Sky Go app, which is not the same. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        23 days ago

        It seems Sky Player was superseded by Sky Go in 2011? 
        “ Sky Player launched as Sky’s way of letting you watch Sky TV channels without the need for a satellite dish, a set-top box or a long-term subscription to Sky. It was replaced by Sky Go in 2011 “

    • CC29's avatar
      CC29
      On our wavelength
      21 days ago

      Thanks, but again this is not the Sky Player. This relates to the Sky+ App, which is not what I want. 

  • CC29's avatar
    CC29
    On our wavelength
    20 days ago

    Thanks everyone for the help and suggestions. I've got it working finally, but only after playing around with the properties. I found the Sky Player application in the App Data / Local / Programs folder, right clicked and opened the Properties tab. On the Compatibilities tab I then clicked on Change Emulation Settings, and then changed the Arm Emulation Settings from Default to Safe Emulation. 

    I have no idea what I've done or why it now works but it does. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      20 days ago

       Yayyy.  Congratulations and well done.   I was going to suggest adding it as an app on the Edge browser as well.