Forum Discussion

chrisb252's avatar
chrisb252
Joining in
6 months ago

Windows Live mail problem

Hi 

Since July 1st I have been unable to send emails from my Windows Livemail (receiving is OK). Error message states " server rejected sender's email address".

I have twice spoken to the VM tech helpline & got nowhere. The last person who I spoke to stated that Virgin are aware of the problem & will get it sorted in due course, & that I did not need to take any action.

Could someone from Virgin give me an idea when this issue will be resolved please ?

Thanks.

  • Graham_A's avatar
    Graham_A
    6 months ago

    chrisb252 I do hope that you regain full access by following the advice from goslow .

    It should still be said that Windows Live Mail is no longer support by Microsoft so you should look at another option to use as an email client.

    In addition Microsoft have announced that they are withdrawing basic access via POP3/IMAP/SMTP for all the email domains that they support from mid September.  So if you have any Microsoft email address you need to start planning a migration to a current email client that supports Microsoft's post September requirements.

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    Check your settings are the current ones for VM in 'Connecting your Email to a Client App'

    https://www.virginmedia.com/help/broadband/manage-email-account#48322eb1-7679-4e11-b7ea-f643dcd3784b

    If you are using an email client, the email address should be your VM/NTLworld/Blueyonder email address and not any third party email address that VM might have asked you to provide elsewhere.

    Check the tick box for 'My server requires authentication' for the 'Outgoing Mail Server' if it is not ticked

     

    • chrisb252's avatar
      chrisb252
      Joining in
      6 months ago

      Thanks Alessandro

      I went through the screen shots you posted & ticked the 'my server requires authentication' box (it was unticked).

      I now have a different error message ! This time it states "your server has unexpectedly terminated the connection. Possible causes are network problems or long period of inactivity"

      Thanks again.

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    I jumped the gun a bit with the screenshots as I didn't check if you were using a POP3 or IMAP connection. My screenshots link (which I then removed) was for POP3 

    Which are you using?

      • chrisb252's avatar
        chrisb252
        Joining in
        6 months ago

        Incoming server is POP3. Outgoing mail is SMTP

        Apologies - not very tech savvy !!

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    OK so match all the settings as to my original link

    https://community.virginmedia.com/t5/Email/loss-of-email-service/m-p/5545235#M278284

    but using your own personal information for full email username and password etc. as required

    Once you have done that, 'OK' your way out of the settings windows and close Windows Live Mail. Try restarting the computer and then run WLM again and see if you have any success.

    There are a few other topics on here at the moment about slow/poor connectivity so there may also be VM issue going on too.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        6 months ago

        chrisb252 I do hope that you regain full access by following the advice from goslow .

        It should still be said that Windows Live Mail is no longer support by Microsoft so you should look at another option to use as an email client.

        In addition Microsoft have announced that they are withdrawing basic access via POP3/IMAP/SMTP for all the email domains that they support from mid September.  So if you have any Microsoft email address you need to start planning a migration to a current email client that supports Microsoft's post September requirements.

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    If you have had to give VM a third party email address, you will now have to use an app password for WLM (which you generate from within 'My VM' for the email account you are trying to connect)

    See

    https://www.virginmedia.com/help/broadband/manage-email-account

    and the section 'Setting your app password to use an Email app'

    Support for Windows Essentials 2012 ended 10/1/17 so the program is defunct in the sense it is no longer supported and you should indeed really make a managed change to something else.

    But I think the info from Graham_A refers to Microsoft's own email accounts preventing access on its own services if I have read it correctly.

    You should still be able to use an email client to connect to VM email.

    If, however, you have now had to provide the third party email address, the most useful thing to expend any time on would be to start the process of moving any accounts and services that are linked to the VM email address over to the new third party email so that eventually the VM email becomes redundant.

    • chrisb252's avatar
      chrisb252
      Joining in
      6 months ago

      I can still access my WLM emails without using a password, & they also appear in my VM email inbox. However, I cannot reply or forward the emails from the WLM inbox - I have to log into the VM system to do that. If I try & reply to anything from the WLM inbox I still get the "unexpectedly terminated the connection" message.

  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    If you can receive OK in WLM, but not send, that suggests a problem with your outbound server settings in WLM.

    There was a topic from yesterday where WLM came back to life once the correct settings were updated for all accounts in WLM

    https://community.virginmedia.com/t5/Email/Windows-Live-Mail-not-receiving-VM-Emails/td-p/5546935

    See if there are still outbound SMTP server settings that do not match up to the requirements

    If you think the settings are all OK, there may be another reason for the non-connection but I am not sure what the next thing to try would be.

    I think after that (and if you can still access/use VM webmail OK) I would just be focussing on setting up an alternative email client with a new third party email address and moving contacts over.