Forum Discussion

chrisb252's avatar
chrisb252
Joining in
7 months ago
Solved

Windows Live mail problem

Hi  Since July 1st I have been unable to send emails from my Windows Livemail (receiving is OK). Error message states " server rejected sender's email address". I have twice spoken to the VM tech h...
  • Graham_A's avatar
    Graham_A
    7 months ago

    chrisb252 I do hope that you regain full access by following the advice from goslow .

    It should still be said that Windows Live Mail is no longer support by Microsoft so you should look at another option to use as an email client.

    In addition Microsoft have announced that they are withdrawing basic access via POP3/IMAP/SMTP for all the email domains that they support from mid September.  So if you have any Microsoft email address you need to start planning a migration to a current email client that supports Microsoft's post September requirements.

goslow's avatar
goslow
Alessandro Volta
7 months ago

If you have had to give VM a third party email address, you will now have to use an app password for WLM (which you generate from within 'My VM' for the email account you are trying to connect)

See

https://www.virginmedia.com/help/broadband/manage-email-account

and the section 'Setting your app password to use an Email app'

Support for Windows Essentials 2012 ended 10/1/17 so the program is defunct in the sense it is no longer supported and you should indeed really make a managed change to something else.

But I think the info from Graham_A refers to Microsoft's own email accounts preventing access on its own services if I have read it correctly.

You should still be able to use an email client to connect to VM email.

If, however, you have now had to provide the third party email address, the most useful thing to expend any time on would be to start the process of moving any accounts and services that are linked to the VM email address over to the new third party email so that eventually the VM email becomes redundant.

chrisb252's avatar
chrisb252
Joining in
7 months ago

I can still access my WLM emails without using a password, & they also appear in my VM email inbox. However, I cannot reply or forward the emails from the WLM inbox - I have to log into the VM system to do that. If I try & reply to anything from the WLM inbox I still get the "unexpectedly terminated the connection" message.