Windows Live Mail not receiving VM Emails

[caveman38]

From this morning I am unable to receive my VM emails on 3 accounts using WLM. The messages are accessible through Web Mail but not accessible from desktop using WLM.

Is this a temporary blip or are VM ceasing their association with certain mail readers.

Is there an easy way to read the emails through Web Mail without having to log in via My VM and going through the process for each VM email address. 

Please help with advice for going forward

[goslow]

What error message are you receiving?

There have been a couple of WLM topics on here recently.

https://community.virginmedia.com/t5/Email/Windows-Live-mail-problem/td-p/5546624

https://community.virginmedia.com/t5/Email/loss-of-email-service/td-p/5540604

There are also some general ongoing mentions of VM's servers not responding or being slow at the moment.

Also note the fact that support for Windows Essentials 2012 ended 10/1/17 so before starting a recovery operation you may want to consider putting time/effort into a current solution to replace WLM

[caveman38]

The message could not be sent because the server rejected the sender's email address. The sender's email address was [MOD EDIT: PERSONAL INFORMATION REMOVED]

Subject 'd'
Server Error: 530
Server Response: 530 5.1.0 Authentication Required (VM401)
Server: 'smtp.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 25
Secure(SSL): No

Incoming messages OK but outgoing fail.

If it doesnt correct itself soon, I shall have to think alternative client. Any recommendations that would allow import/export of old messages - please.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Graham_A]

@caveman38 The issue is caused by you using out of date settings for the SMTP/outgoing server.

You can find the current settings in the using VM mail on a device section of this help page: https://www.virginmedia.com/help/broadband/manage-email-account

[goslow]

If you are set up for a POP3 connection, I posted some screenshots of the settings here

https://community.virginmedia.com/t5/Email/loss-of-email-service/m-p/5545235#M278284

If you use an IMAP connect should would need to change the port number and hostname as per info from Graham_A

One of the most popular free email clients is Thunderbird

https://www.thunderbird.net/en-GB/

A method to import from WLM is described here

https://support.mozilla.org/en-US/kb/switching-thunderbird

[coenoby]

@caveman38 

"are VM ceasing their association with certain mail readers"

Simple answer - No.

All email apps and clients ("mail readers") such as WLM use the same POP3/IMAP/SMTP protocol to access email accounts. VM just check the email settings in the app or client, they don't care which email client you use.

However, quite a while ago VM did introduce the requirement to use what the call "a mail app password" rather than your normal account password  when accessing your email account via an email app/client. It may be that this has now caught up with your account. However, as Graham A has said, your out of date settings won't have helped.

For instructions on how to generate a mail app password for each of your VM accounts open this link   https://www.virginmedia.com/help/broadband/manage-email-account and scroll down to the section "Setting your app password to use an email app".

"Is there an easy way to read the emails through Web Mail without having to log in via My VM and going through the process for each VM email address."

Yes, there is a function in VM webmail called Unified Mail that allows you  access multiple email accounts from within one webmail account. However you will still need to set up a mail app password for each of the additional accounts that you access via Unified Mail. That's because Webmail accesses these extra accounts in the same way as an email app. To see how to do that, open this link https://www.virginmedia.com/help/broadband/manage-email-account and go to the section "How to use Unified mail".

I hope that's helpful.

Coenoby

[caveman38]

When I do a screenshot to show my settings the box is small and blurred . How can I improve that, so that I can show my settings as there are many things different.

[goslow]

If you just use the PrtScn key alone it captures the whole screen.

To screenshot just the active window use the Alt and the PrtScn keys together.

[caveman38]

Thank you guys for all your patience with me. These are my settings for one of the accounts. They were working till 10 this morning. Also with no change of password.

[goslow · Accepted solution]

Assuming you have redacted the personal data bits of your email for privacy ...

General Tab
Reinstate your email address and surname. Leave the rest as-is

Servers Tab
Incoming mail: (POP3): pop3.virginmedia.com
Outgoing mail: (SMTP): smtp.virginmedia.com
Email username: <youremailaddress>@ntlworld.com
Password: <Leave as-is>
Remember password: <leave as-is> TICK
Log on using clear text authentication: <leave as-is> CHECK
Outgoing Mail Server: TICK My server requires authentication

Advanced Tab
Outgoing mail: (SMTP): 465
This server requires a secure connection (SSL): TICK
Incoming mail: (POP3): 995
This server requires a secure connection (SSL): TICK

In the 'Delivery' section the 'Leave a copy of messages on server' bit is up to you. I you had it unchecked that can remain as-is.

I posted the screen shots below with the correct settings (obviously leave in your personal info as-is in the relevant sections)

https://community.virginmedia.com/t5/Email/loss-of-email-service/m-p/5545235#M278284

if you have three accounts running in WLM you will need to repeat 3 times (the above once for each account)