Forum Discussion

GingerGods01's avatar
GingerGods01
Tuning in
2 years ago
Solved

Live Chat

When will live chat be working on the main site? Clicking it does nothing.

 

https://www.virginmedia.com/broadband/low-income-families#livechat

 

 

  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi GingerGods01, 

    Thanks for coming back to me on this. 

    It's not something we use to reflect blame, it's a valid resolve step and something that does in fact resolve most queries. 

    The link is working as I've just clicked and it loaded right away. I've provided a screenshot of how it looks when it loads. As mentioned above, it does cause a pop up so make sure these are not blocked as this would prevent the chat box from popping up. 

    Thanks, 

     

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi GingerGods01 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

    Live Chat is only available during periods of availability so there will be times you will not be able to get through to them sadly. 

    What is it that you're looking to discuss please, if you need help kindly post it here and we will do our best to assist you 😊

    Many thanks

    • GingerGods01's avatar
      GingerGods01
      Tuning in
      2 years ago

      Hi,

       

      It been the whole day it not working, surely it should be working 9 to 5 at a minimum? I phoned in but they couldnt do a thing and told me i had to use live chat to see about essentail broadband as it couldnt be done any other way.....and the live chat isnt working. Seems a wonderful system.

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi GingerGods01, 

        Thanks for coming back to us on this one. 

        If there are already too many people then they would close the chat function to allow them to work on the queries they've received. 

        Please make sure you've cleared your cache, cookies and browsing history and have allowed pop ups as the chat will be a pop up box. This will ensure your device is capable of loading the chat box. 

        Keep us posted on how things go. 

        Apologies for any inconvenience. 

        Thanks,

  • RockyGrove's avatar
    RockyGrove
    Tuning in
    2 years ago

    I'm sorry but I have tried Live Chat inumerable times and never got the box to open. I have used 3 different browsers, allowed pop-ups. I use Live Chat with no problems for other companies such as Amazon

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi RockyGrove 👋

      We're sorry to hear you've had some trouble with the Live Chat service. Depending on the time of day when trying (such as out of hours), and agent availability, the box may not appear.

      I've checked here, and the Live Chat button has appeared on the right as intended. If you do need any support, please create a new post with further details, and we'll do our best to help.

      Cheers,

  • JAT247's avatar
    JAT247
    Tuning in
    9 months ago

    My hub is faulty. App won’t connect. Reset  twice online help a joke and online chat does not work. This is the second time in a couple of months.

    • Beth_G's avatar
      Beth_G
      Forum Team
      9 months ago

      Hi JAT247

      Welcome back to the forums, we're sorry to hear you're having issues with your Hub. Can you please expand on what issues you're facing specifically with the Hub? 

      We'll do our best to help you from here.