Live chat not working - cancel account
Good morning, anyone else experiencing issues with live chat recently?
I've tried to contact VM through live chat since yesterday morning to cancel my VM contract as I'm a student moving back home (VM not available in my area), when I click the "Chat to us" button nothing is happening. I've tried multiple devices: Phone, PC, Tablet and 3 different networks, home broadband (BT), O2 5G and Vodafone 5G. Devices that have VPNs or Adblocks have been disabled. Tried incognito, 4 different browsers, cleared cache and cookies so I know it's not an issue on my end.
These are the links I've tried to contact through:
https://www.virginmedia.com/help/leaving
https://www.virginmedia.com/help/moving-home/students
https://www.virginmedia.com/help/moving-home
I'm no longer living at the address so need it cancelling ASAP, I was told before I agreed to the new contract that I wouldn't be charged an exit fee if my home I was moving back to was not serviceable.
[MOD EDIT: Subject title changed for clarity]
Hey nheron21, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
If you have moved out are you planning to take your Virgin services with you or just cancel it fully?