Advice on canceling my account
Hello,
We have decide to take up the offer to cancel without penalty before 31st Oct as on the letter we received from virgin. Our current package of 125Mb b/band and landline + anytime calling is actually £61 per month, we currently have an £8 a month discount due to finding we were being overcharged for the 3rd time so currently paying £53 which expires in May 24 right after the 3.9% plus price rise so we will end up paying £65 or more
We have now signed up with Vodaphone, landline is actually included free as it uses the internet same as our current virgin phone, our road is now fully upgraded by Open link with speeds up to 900Mb available, I have selected 200Mb Full fibre to the house @£33 a month plus anytime calling £8,so £41 per month for 2 years, we already have Vodaphone mobile.
Open reach will install on Oct 4th and we are keeping our landline number. My question is when should I cancel Virgin? I seemingly have to give one month notice so does my connection get cut off at the end of the month of notice or would they do it before? We are wary of cancelling until we see the new connection is working and intended to cancel on the day the new line is installed, complications with phone number transfer may arise but we can cope with that as we have mobiles,
Hi Capnbirdseye 👋🏼.
Thank you for posting and welcoming you back onto our community forum 😊.
Sorry to see you feel this way and are looking to cancel ☹.
Giving notice today that means the services will terminate on or around 18th October which means there will be a period where you have two services etc.
If you are looking to cancel you can do the following:
Ring us on 👉🏼 0345 454 1111.
WhatsApp us on 👉🏼 +447305 327 112.
Click this link to find out more how to disconnect from us.
Thank you.