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Fraud mobile contracts

Hello,According to my credit report there are two Virgin contracts in default that appear to be in my name but are not mine.  This is affecting my credit score, please can anyone provide me with a contact number/email of a department that can help?  ...

Rach1001 by Just joined
  • 11 Views
  • 1 replies
  • 0 kudos

Cancel O2 sim

I tried to cancel my o2 sim within the cooling off period but they have still charged me. I have spent hours with virgin and O2 trying to sort it out. 

VM MOBILE SIM ONLY ACCOUNT NOT ACCESSIBLE

Hi I had a VM SIM only account which VM moved to O2. I now cannot access my account for this number through VM and my O2 account only shows my second mobile account taken out directly with O2. Any idea how I can resolve this? 

RG_1 by Joining in
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! Change address credit agreement

I need to update my address on my virgin mobile credit agreement. I contacted Virgin over a month ago and was sent a “change of details” form. I’ve completed the form twice and there has been no response and no update on my account. I have also raise...

heshan by Joining in
  • 153 Views
  • 4 replies
  • 0 kudos

Historic Virgin Mobile Account

Hi, I've an old mobile account which is closed but there is an outstanding balance i was unaware of.  I have tried contacting O2 but they have no record of any account in my  name, I have also tried login to my old account but it states I have no acc...

Lori05 by Joining in
  • 1866 Views
  • 1 replies
  • 0 kudos

Virgin Mobile contract ended?

Hello, I started a 35 month contract in December 2021 with Virgin Mobile, which I believe has now ended. How am I able to check whether I still owe anything more or if I can cancel my payments? I'm unable to log into Virgin Media and O2 don't know ab...

becmar_ by Joining in
  • 191 Views
  • 1 replies
  • 0 kudos

Phone

I want to buy a new.Please somebody call me back.Or send me email.

Virgin loan agreement

Hi,I want to know how much I still owe on my Virgin loan agreement for my mobile however do not have access to the security key to access the account or a record of the emails sent as was taken out a few years ago.  Please can someone let me know how...

pwanim80 by Joining in
  • 208 Views
  • 1 replies
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Virgin mobile

Hi can someone please help? I have tried contacting Virgin in regards to my mobile device contract several times but don’t get anywhere they just refer me to 02 who don’t know the info needed. I can’t find any emails from the start of my contract and...