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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Upgrading handset with Virgin Media

Hi, hoping I get can some advise regarding upgrading.Currently 18 months into a 36 month contract, originally taken out with Virgin Media but now have airtime billed through O2 and the handset loan through Virgin Media.I'd like to upgrade as previous...


Hi I wonder if anyone can help?I tried selling my old phone that I for from virgin and when I did it was denied as it was blacklisted.I called virgin and even done online message help chat and there just sending me back and forward to different peopl...

Order Flagged as Fraud

Hi, was wondering if someone could please help/make contact with me. I ordered the IPhone 14 Plus with Apple watch last Thursday (15th june) - Good deal. Only to stay at home all day Friday waiting for a package that was never going to be delivered. ...

Chad5177 by Joining in
  • 19 replies
  • 0 kudos

Scam mobile phone calls

Ever since I have been merged with O2 I have been getting calls offering me free gifts to change/upgrade my mobile.I have checked the number and it shows up as a scam +441618261103 in Manchester 

Jeffa1 by Joining in
  • 1 replies
  • 0 kudos

I didn't activate my SIM card but I got a bill anyway.

I applied for a plan with Virgin Plus last week and two days later I needed to leave Canada for some reason. So I told Virgin service in Live Chat that I wanted to just cancel my account before activating it, and the specialist said that I just don't...

pwbhs by Joining in
  • 1 replies
  • 0 kudos

Debt Collection Harassment

Cannot get past the bot on webchat so hoping for better luck this way.Recently received numerous threatening letters from BW Legal for an apparent outstanding debt of £30 to Virgin Media, which I have no knowledge of.  Now being threatened with court...

missbea by Joining in
  • 3 replies
  • 0 kudos

incorrect missed payment of my credit file

I have contacted Virgin Media regarding an incorrect missed payment on my credit file, which is affecting my remortgage this time around. I was given an email address- to email my situation. I was told this woul...

Nikki12 by Joining in
  • 5 replies
  • 0 kudos