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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Tenerife

Hello thereI am travelling to Tenerife tomorrow, I am wondering if I can use my 30 day pay monthly rolling SIM plan whilst I am there.Is the roaming still coming out of your plan since moving to O2?Also if so is Tenerife included in the roaming desti...

Peppers by On our wavelength
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Lost original Virgin Mobile SIM card

Hey team,It's my first ever post here and I was hoping someone can help me. When I got my phone I did so because I needed the phone only, I never actually used the SIM card, so I left it in the cupboard. Then, last year Virgin Mobile and O2 merged an...

Allan_dl by Just joined
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Credit Agreement end

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...

Resolved! Who do I contact to about my credit agreement?

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...

H_M by Joining in
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Unable to log into virgin media

Hi, i'm struggling to log into My Virgin media account and my credit agreement.My virgin media isn't recognising my email address despite me having all of my email bills etc under that email address, secondly, i am unable to access the reset your pas...

fraser6 by Joining in
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Resolved! Security key for credit agreement

Hi, I’m trying to find out when my credit agreement ends. I’m pretty sure it’s this month. I can’t upgrade because it’s telling me I should check for outstanding money owed on the agreement,  and don’t want to upgrade if I have a large outstanding ba...

Chez9006 by Joining in
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Virgin media mobile contracts number

So last year I suffered a stroke but I had already got a new contract with O2,but I still owed £200 on my old virgin mobile,they agreed to give me time to pay it,but I seem to of lost the number to virgin mobile contracts so I can arrange payment,all...

paull37 by Tuning in
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Re: Handset contract expiry

I also have same issue. Been trying to resolve via contact centre for 2 months. I want to know my balance and clear my handset finance. Pleeeeeeaaaaaaasssseeeeeee.........

IR75 by Joining in
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Re: Handset contract expiry

Unfortunately I am having the same issue. I have spoken to the contact centre at Virgin repeatedly today to pay the credit agreement but have been directed each time to o2. Who in turn are directing me back to virgin. Can access the Virgin Mobile cre...

cj11 by Just joined
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