In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I am trying to find out if I can swap my handset which is through virgin media, keep getting sent to 02 who say it's not with them! Please can anyone help
I have lost the e-mail with the credit agreement number and security key how do I retrive these details.
I need my Security Key for my Virgin Mobile Credit Agreement, but I cannot find the original email. Can I get this anywhere else?
Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and...
HI,ASK : the iphone needs replacing but the contract is still ongoing, the loan isn't paid off yet. Can I get advise on what my options are? ie can virgin replace it or can i upgrade via O2 etc?I visited apple repair , the camera and flash not workin...
I was with Virgin mobile until they transferred everyone to 02. I currently pay my mobile contract ( calls, data etc) to 02 but still pay £24 each month to virgin media for my handset. I have been trying to log in to my virgin media app to check when...
Hello,I have a handset loan which still shows as virgin media on my bank account. This was taken out around the start of 2022.I need to amend the direct debit details however whenever I try to log in to the manage the loan page it crashes or tells me...
Hi, I upgraded my handset in May 2022 and have a loan agreement in place. I was migrated over to o2 but am still paying virgin mobile for the handset. How do I find details of my loan agreement? I've checked through my current email and can find no r...
Hi, i am in ireland and have tried to get a bill pay phone but when i try to check out it says my account is currently suspended. But i have broadband/Tv and no bill is due i have never been late or cut off is there any reason for this? Thanks in adv...
I have contacted you by phone numerous times. There is no way of getting through to your mobile device team. I have a mobile device plan with you.O2 cannot resolve this.I require proof of purchase for my insurance ASAP. I have completed the proof of ...
