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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Chasing response from Diversionary Support Team

Hi...Hope you're well...Made contact with yourselves on 1st March - on the back of this, I emailed diversionarysupport@ regarding the green Virgin Mobile cabinet (fully appreciate that this is likely to have been inherited from NTL) that is on my dad...

Virgin mobile - security key

How do I access my security key? I've been on the phone to O2 who passed me on to Virgin customer service and both have been no help.I need to access my device loan payment documents. 

security key

I need some help recovering my security key.  ive got the credit agreement but cant find the key. Been phoning o2 and virgin all morning to no avail. Can anyone help please?

jafjaf1 by Just joined
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Credit Agreement relates to which phone number?

Since being moved over top O2 for mobile services, they keep telling me that i am due for an upgrade but that ANY existing agreement with Virgin will still run. I have 3 credit agreements, but have no way of finding out which number they relate to. I...

richtin by Tuning in
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2 VM accounts

I have 2 VM accounts. 1 account is for my TV, email, home phone and O2 sim card. The other account is for a mobile phone and O2 sim card. Both these accounts use the same username (email) I can't mind my password for the second account (mobile phone ...

MrGrb79 by Joining in
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Mobile legacy issues

I am trying to find out how long is left on my virgin mobile handset agreement. I just keep getting passed from.Virgin to O2. Neither seem to have the answer or are willing to help Mr with my question. It is regarding the handset agreements not tarif...

BossNey by Joining in
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Sales team deal - concerned about the SIM card element

I currently pay £32 for just internet (250mb) and that's about to go up 8% with the price rise. Almost everyday I get a call from an overseas call centre offering to upgrade me to 1Gb, new hub, TV recording box and a 4GB SIM for £41. I'm considering ...

wedra by Just joined
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