Forum Discussion

Normondo's avatar
Normondo
Joining in
2 months ago

Text offering O2 sim but deal invalid when clicked?

I’m having a very similar problem 

Every offer that gets sent to me, I’m not eligible for, but I’m after the new SIM deal. Can we have a conversation on private message please?

3 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Normondo,

    Thanks for your post and welcome to our community.

    We're sorry to hear that you're getting an error message when trying to accept the deal.

    Have you been able to successfully accept the deal since posting?

    If not, Just to clarify please, is this a O2 SIM only deal? Or are you wanting to take a Virgin Media cable deal with us that also includes an O2 Sim?

    Please pop back to us when you can. 

    • Normondo's avatar
      Normondo
      Joining in
      16 days ago

      Hi 

      I called support and they seemed to sort my sim deal and recontract my fibre 

      it’s been a couple of weeks and no sim has arrived yet 

      it seems like they have great services but everything it’s a chew to get sorted