Virgin TV V6
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Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Remotes intermittently stop working for a short while.

I kept getting a problem where the V6 box would not respond to any button presses on the remote.I did the usual obvious stuff - rebooted the box, changed the batteries in the remote but still occcasionally i cannot do anything with the remote for up ...

Ordering a new remote

I've been having problems too.  I've followed the instructions using the link above.  I'll give it a while to see if it works, if not, I'll order a new remote.

khls15995 by On our wavelength
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Box won’t record anything

Every time I try to record anything I get “Sorry we can’t do this for you, please try again later”.  Can someone help?  I have done a factory reset but that hasn’t worked either. Thanks Toni

TCL 75p638k pairing V6 remote problem

I have a TCL 75P638K and have tried to pair the virgin V6 remote to it without any luck.Tried the 3 TCL codes and sat for almost an hour with the 2 second button pressing routine with no luck.Does anyone have any codes to try? TIA - Steve..

V6 fault - continuous reset loop

Hi I've had the same problem for a week. I'm sure there is nothing wrong with my cables, ethernet or hub. Everything else is working well. I opted for updates and nothing has happened. The box and the TV were working fine, then The Fault: the TV star...

EddyFiss by Tuning in
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TV channels pixelating and stalling

Im having issues with tv channels pixelating and stalling. This is happening not only on the 2 V6 boxes but also on the tv go browser app. This was also happening on the windows app but tried to reinstall it but is no longer available to download. Iv...

Morphee by Joining in
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Virgin Media Service Not Found (C133/Service Not Found)

I've been away for a couple of weeks.In that time my box has lost connection with the Virgin Media Service.   This used to happen a lot with my old box, but has never before happened with my V6 Tivo box.I've rebooted the router and the Tivo box multi...

ntruby by Dialled in
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