Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Security certificate error message

My mum has just got a v6 box and is unable to view any apps she gets a security certificate message.  Scrolling through all the boards I see a number of people had this issue about 3 weeks ago.  Anyone got any ideas on how to fix? 

Re: V6 wont boot

Same problem here! Followed all the troubleshooting in the links and holding down power and + while restarting. No joy. Endless loop of pain trying to contact VM

V6 wont boot

We have three V6 boxes. There was a power cut yesterday, one box won't boot. Stuck in the "welcome" and "starting up" loop. Tried the hold + and power down, no joy. Tried holding all three buttons down, no joy.This happened yesterday and have been tr...

Resolved! No Call back from Technical within 24 hours.

Hi Contacted VM yesterday regarding a fault with one of my V6 boxes, a few months ago I had the dreaded green screen, which managed to fix itself after 45 minutes. I then had another green screen the other day, I tried, after looking on this forum to...

bugsyt by Tuning in
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I have this same problem. How do I get it resolved?

Connection Problem C213

Trying to connect to the Virgin Media Service but it fails at the "negotiating" stage. WiFi signal is 100% (Excellent) and I've restarted the modem, router (external) and v6 box itself many times. Some channels only display "To be announced" in the p...

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Ordering a new remote

I've been having problems too.  I've followed the instructions using the link above.  I'll give it a while to see if it works, if not, I'll order a new remote.

khls15995 by On our wavelength
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Resolved! Problem with TV streaming after upgrade to V6 box

We were recently upgraded to a V6 box from TiVo. Because the V6 box uses WiFi and not cable (as the TiVo did) we find that TV streaming is interrupted by buffering. The only solution proposed by VM is to install pods. However, VM have gone ahead and ...

peterts by Tuning in
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Can't play recorings

I have recordings in the adult section  and although the episodes show in a block, when I click the block no individual eps appear and I get the message ' no new recordings available on Virgin Media's. All standard recordings play. What's going on?