Virgin TV V6
For all V6 box & service questions
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 2896 Views
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 10161 Views
  • 0 replies
  • 2 kudos

Sound Cutting out

Hi,I’ve just had my V6 replaced due to hard drive issues and I’m noticing the sound cutting out for about a second on all Tv channels. When I watch Tv through my Apple TV box there is no issue so I’ve narrowed the problem to the V6 box. Can I get som...

Armst79 by Joining in
  • 326 Views
  • 9 replies
  • 0 kudos

Resolved! Re: Tivo box reset/reboot.goes back to welcome.

I have the same problem the box failed last night. There was a "hot rubbery smell" the box will alternate between welcome screen and black. it has also shown the download sign but just goes to welcome again. I have tried the reboot holding + and on s...

Cornuvia by Joining in
  • 286 Views
  • 10 replies
  • 0 kudos

Subtitles not being recorded

I am watching a non-hd program which has subtitles when live.But if i record it there are no subtitles.  When i press info and go to the subtitle tab it says "this ... has subtitles" but none is displayed.  Tried to press OK to switch off and then ba...

shahp4 by Joining in
  • 171 Views
  • 4 replies
  • 0 kudos

Flashing orange/green light after constant start up loop

So we recently had reason for the TiVo box to be unplugged for a number of weeks. Plugging it back in, the box loaded up and TV channels came up. I then got an update prompt (if I recall correctly) and since running that, with the option to let it ru...

Schultzy by Joining in
  • 188 Views
  • 3 replies
  • 0 kudos

Resolved! Some channels have no sound

So this is started around lunch time today.  We were watching something on itv and the sound just stopped.  We changed channel and it was on. So we assumed it was an itv issue. However there are a few channels that have no sound.I have followed artic...

Folder issue on V6 box

Hello again forum. I've got a minor issue on my V6 box.I've ignored it for ages but now I've renewed my contract, I've decided to investigate it further.I have one specific folder in my shows that point blank refuses to delete itself despite  multipl...

Dosser62 by Dialled in
  • 349 Views
  • 17 replies
  • 0 kudos

V6 Booting loop and 'green screen of death'

My box isn't booting up and is stuck in a cycle of the booting up stage. We've tried everything I can see and have tried  contacting customer services. After over 40minutes hanging on the line, I gave up.  Judging from similar posts, it seems I need ...

TCL Roku TV and V6 remote set up

Hello,The volume controls on my V6 remote suddenly stopped working with my TCL Roku TV (40RS520K) this morning.I can't restore these functions using the remote control setup guide, as none of the codes work. Initially, as in BenHawkeye's thread, ther...