V6 box stuck at 16%
Getting error S101 unable to prepare channel info. Have checked all cable and internet connection all appear ok . Any help please?
Forum Discussion
3 Replies
Hi Joanne2121,
The S101 error is often due to either local or cabling issues. You say you've checked cabling and the internet appears to be OK.
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
You could also trying switching off the V6 and also unplug the white coaxial cable from the back of the V6.
Leave it a couple of minutes and then switch it back on again. Wait for the box to get stuck on 16%, and then reconnect the white coaxial cable. This sometimes allows the box to bypass the S101 error and continue loading.
Yes was nothing but now say:-
Intermittent signal in your area
We’re looking into it. Check back here after 24 hours, and if there’s still an issue we’ll help you book an engineer.
That's 2 days now without TV but internet ok
It's been a while since this one cropped up, but from memory it's symptomatic of a missing co-ax input.
If nothing's physically changed from when you had a working TV service, then the "intermittent signal" fault is likely the cause, albeit I'd expect VM to report it differently if they're expecting customers to be off-service.
