V6 box stuck on loop
Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connectingEndless startup cycle after resetting V6 box
Hi For some time, one of my V6 boxes has been having issues when playing back recorded content - stuttering, can't fast forward, freezing, etc. I tried to reset the V6, but it is now stuck in a seemingly endless cycle of Welcome, Starting Up, Deleting Content, Welcome,... I suspect the HDD is the issue and a replacement V6 box is required. However, I can't find how to easily report a hardware fault to VM. Can anyone help please.