Reset registered devices
Each time I use the tv go app it asks me to re register my device even though it is already registered. This means I keep running out of changes and can no longer use the tv go app on my phone…even though it’s registered. Please can my devices be reset? I don’t know how else to solve this. It appears to be an on going, known issue. Is this being resolved so that it doesn’t keep happening??Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? ThanksPassword reset help
Hello, I am not receiving my password reset email - I have tried to send it multiple times. This is for my Virgin Media - I need to reset my password for my Virgin Media Mobile account. How can I reset my password if I am not receiving the email? It is not in junk. Many thanks, LouiseV6 box stuck on loop
Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connectingSuper Hub 3 Resets Constanty following outage
Hi, looking for advice on my hub re-setting itself following an outage yesterday. The wi-fi has been particularyl poor all week then on Saturday there was an SMS notifcation for two outages. Since then, my hub has been turning itself off, resetting the connection, and then runs normally for around 20 minutes before resetting again. I've tried power cycling the hub but hasn't made any difference - there appears to be critical notifications in the network log in the advanced settings of the hub with timeout messages (?). Any advice on what might be causing this issue?Maximum Devices Reached
Hello, I have received a message today stating that I have reached the maximum number of devices that can be registered on my account and unable to replace any until 01/06/24. I have 2 PCs, phone and tablet. I have tried all browers, cleared the cache and tried the app. Everyday one PC states it needs registered. Can you please reset my devices so I can then register them again especially as 01/06/24 is 4 weeks away. Thanks
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement? It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it working somewhat in normal (non-modem) mode, but the wifi only works well for around 15 minutes, before dropping all connections, requiring a restart (or sometimes another reset). I've gone round in circles several times on the website, but the support pages don't seem to progress beyond recommending a reset and advising me on reconnecting WIFI before starting the whole reset recommendation again. Any suggestions gratefully received!
