TV Box stuck on Wecome
TV box is stuck on Welcome screen, tried a reset but still stuck on Welcome screen when starting up, tried phoning 150 but of no help, had lots of messages about phishing emails about balances and how the emails are not Virgins fault but on trying to get through to an agent to report the faulty box all I got was questions which the system said they didn’t pick up a reply or just got cut off, any suggestions on how to report a faulty TV box would be much appreciatedVirgin V6 Crashing Samsung TV
Hi all - I recently updated my virgin box to have the new UI/Software, but since doing the update the TV's software crashes (Samsung Tizen), this only happens on the Virgin input - I haven't had this issue with the Xbox or any streaming apps, and the TV then gets caught in a boot cycle for a few spins, but then runs fine (ideally, it shouldn't be doing this and is very inconvenient). I've already tried: factory resetting both the TiVo and the TV New cables Changing inputs Ensuring software updates have been completed Any advice would be appreciated!Hub 5 dropping out
For the last two weeks we keep losing our internet connection. I have used the app to report the fault, messaged and phoned. We need to perform a factory reset at least once every 24 hours, but since it then works I seem unable to get support to resolve the root cause. I have currently been on the phone for 30 plus minutes trying to speak to someone again, but still without any joy. Any help or suggestions welcomed.Reset registered devices
Each time I use the tv go app it asks me to re register my device even though it is already registered. This means I keep running out of changes and can no longer use the tv go app on my phone…even though it’s registered. Please can my devices be reset? I don’t know how else to solve this. It appears to be an on going, known issue. Is this being resolved so that it doesn’t keep happening??Random resetting to Router mode (should be modem mode)
My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? ThanksPassword reset help
Hello, I am not receiving my password reset email - I have tried to send it multiple times. This is for my Virgin Media - I need to reset my password for my Virgin Media Mobile account. How can I reset my password if I am not receiving the email? It is not in junk. Many thanks, LouiseV6 box stuck on loop
Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connectingSuper Hub 3 Resets Constanty following outage
Hi, looking for advice on my hub re-setting itself following an outage yesterday. The wi-fi has been particularyl poor all week then on Saturday there was an SMS notifcation for two outages. Since then, my hub has been turning itself off, resetting the connection, and then runs normally for around 20 minutes before resetting again. I've tried power cycling the hub but hasn't made any difference - there appears to be critical notifications in the network log in the advanced settings of the hub with timeout messages (?). Any advice on what might be causing this issue?
