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Gingerbeardyman's avatar
Gingerbeardyman
On our wavelength
3 days ago

Virgin V6 Crashing Samsung TV

Hi all - I recently updated my virgin box to have the new UI/Software, but since doing the update the TV's software crashes (Samsung Tizen), this only happens on the Virgin input - I haven't had this issue with the Xbox or any streaming apps, and the TV then gets caught in a boot cycle for a few spins, but then runs fine (ideally, it shouldn't be doing this and is very inconvenient). 

I've already tried:

  • factory resetting both the TiVo and the TV
  • New cables
  • Changing inputs
  • Ensuring software updates have been completed

Any advice would be appreciated!

crash
reset
samsung

2 Replies

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 days ago

    If you have taken the 360 “upgrade”, you no longer have a V6 box. It is actually a migration to a totally different TV platform, similar to converting a Windows PC to the Linux operating system. 360 runs on the Horizon server driven platform, so is classed as a V360 master box.

    As far as the HDMI output is concerned, as long as you are connecting with a lead that is at least HDMI 2.1 standard, it should work.

    You should get a response from the staff team here shortly. In the meantime, I will move your post to the V360 forum.

  • roy247's avatar
    roy247
    Hero
    3 days ago

    Can you clarify what you mean by crashes the TV.  Does this happen as soon as the 360 is turned on or after a period of time, if it is connected to an HDMI-eARC connector try connecting to just an HDMI only connector if you have one. You coud also try turning off the 'one power' option on the 360 and the Anynet+ on the TV to see if that makes any difference, it might be an HDMI handshaking issue.