Forum Discussion

84saraht's avatar
84saraht
Joining in
23 days ago

Reset registered devices

Each time I use the tv go app it asks me to re register my device even though it is already registered. This means I keep running out of changes and can no longer use the tv go app on my phone…even though it’s registered.
Please can my devices be reset? I don’t know how else to solve this. It appears to be an on going, known issue. Is this being resolved so that it doesn’t keep happening??

device
reset
  • Robert_P's avatar
    Robert_P
    Forum Team
    22 days ago

    Hello 84saraht

     

    Sorry to hear of the device registration issues with your TV Go app, we appreciate you raising this via the forums and welcome to the community.

     

    There is support here for device registration issues, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.