killjoy
2 years agoTuning in
Router Reset
I have a Hub 3
Virgin recently did a remote reset of my router which means I lost my settings and I am now unable to reconfigure it.
I cannot log onto the router with either my password or that the original that is on the base of the router, niether work.
Although it appears that the router was reset because I can log onto the internet WIFI via its SSID and the password on the base when I try and log onto the router directly I get the incorrect router message.
The passwords are on the bottom of the Hub, if this is not legible, then you will need a replacement Hub, as there is no way to recover a lost admin (settings) password. Depending on the Hub, it might just be a bunch of numbers.