Random resetting to Router mode (should be modem mode)

Question

My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? Thanks

Adduxi · Answer

I know you are using modem mode, but do you have the Connect app installed on any device?&nbsp; It may be doing this?

Fkhan · Answer

Hey, nope not got the connect app installed, have not had that installed for a long while now…. I still think its a faulty hub5

legacy1 · Answer

Its VM they just want everyone to love router mode without you knowing

Carley_S · Answer

Hi Fkhan&nbsp;
Welcome back to the Community Forums.&nbsp;
Sorry to hear of your concerns with the router resetting back to modem mode. Do you find this happens at night around the same time, or is this randomly throughout the day?&nbsp;

Fkhan · Answer

Hi Carly_s i feel it is happening at random times through the day rather than at a specific time of day…. Its rather annoying having to full reset the hub5 to be able to get it back into modem mode each time….

Forum Discussion

Random resetting to Router mode (should be modem mode)

6 Replies

Related Content

Random resetting to Router mode (should be modem mode)

Router Reset

Password reset

Should I upgrade to Hub 4?

HUB RESET