Forum Discussion

Fkhan's avatar
Fkhan
On our wavelength
4 months ago

Random resetting to Router mode (should be modem mode)

My GIG 1 package has been active for a while now and on a number of occasions (at least 4) the modem is 'resetting' itself to Router mode witht he most recent one being today. It takes a complete reset to 'undo' and reconfigure in modem mode….. this feels like a fault with my HUB5…… can anyone from the VM team help resolve this or provide a new HUB?? Thanks

Gig 1
modem mode
Modem mode hub 5
random reset
reset

6 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago

    I know you are using modem mode, but do you have the Connect app installed on any device?  It may be doing this?

    • Fkhan's avatar
      Fkhan
      On our wavelength
      4 months ago

      Hey, nope not got the connect app installed, have not had that installed for a long while now…. I still think its a faulty hub5

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        4 months ago

        Hi Fkhan 

        Welcome back to the Community Forums. 

        Sorry to hear of your concerns with the router resetting back to modem mode. Do you find this happens at night around the same time, or is this randomly throughout the day? 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    4 months ago

    Its VM they just want everyone to love router mode without you knowing