Forum Discussion

louiseag's avatar
louiseag
Joining in
3 months ago

Password reset help

Hello,

 

I am not receiving my password reset email - I have tried to send it multiple times. This is for my Virgin Media - I need to reset my password for my Virgin Media Mobile account. How can I reset my password if I am not receiving the email? It is not in junk.

 

Many thanks,

Louise

password
reset
  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 months ago

    Hey louiseag Thanks for reaching out to us on the Virgin Media forums. 👋🏽

    I'm sorry to hear about the issues with the service you're experiencing. 😢
    I will assist you on this and look in to this for you.

    I will send a private message.

    Kind regards,
    Ilyas.