Forum Discussion

bltnotts's avatar
bltnotts
Joining in
2 days ago

TV box having broadband connection issues

My V6 box would not turn on, following instructions from this site i did a hard set and lost all my recorded programmes and was still unable to access anything via the box. Rang Virgin Media, followed all their instructions and was told my recordings had been lost because of an upgrade. Really?? they instructed me to switch to using it via wifi and told me to change the ethernet cable ( I don't have one). It's connected via coaxial cable and hdmi, the router etc is on another floor of the property,  she said there was obviously nothing wrong with the box because it works via wifi!! Help and advice please, the box is 5 years old and worked fine until this. Thanks in advance

2 Replies

  • Tavis75's avatar
    Tavis75
    Super solver
    17 hours ago

    Is it definitely a V6 box, rather than the older TiVo box? I would guess that at 5 years old it would be a V6, as pretty sure the TiVo was phased out long before that, but just in case, the TiVo has a curved top whereas the V6 is flat.

    The V6 has to have either a Wi-Fi connection or ethernet connection, so if you don't have an ethernet cable it must previously have been using Wi-Fi (and the reset will have lost your wi-fi settings). 

    When you say you can't access anything, what do you mean, no live TV? Or just no access to on demand and apps etc.? Some of what is described sounds almost like a failed switch to the new 360 software, have you requested that at all?

  • japitts's avatar
    japitts
    Very Insightful Person
    14 hours ago

    I think you've been told a tall tale by a CS agent who may not have understood your problem.

    V6 boxes need two connections - your incoming co-ax carries the live broadcast TV feed, the internet connection does everything else including various updates.

    In terms of losing your recordings, what exactly do you mean by "did a hard set"? Is the box functional for TV services currently?