egregoros
12 days agoJoining in
I have a damaged Broadband hub.
Hi, Happy New Year!
Toward the end of last year, I had a new line installed for my broadband connection. (Thank you—it’s working great!) However, my hub has been damaged—not through anyone’s fault but my own. It was on a shelf and got knocked off.
I spoke to the engineer at the time, and he mentioned that I could contact support to request a replacement for the broken equipment. Currently, the hub is being held together with cellotape. While it still works, the power connection at the back has been damaged, and even a small gust of air could disconnect it.
Would it be possible to have a replacement sent out?
Thank you,
Don
Call it in as a fault on 0345 454 1111 / 150.