TV Box stuck on Wecome
TV box is stuck on Welcome screen, tried a reset but still stuck on Welcome screen when starting up, tried phoning 150 but of no help, had lots of messages about phishing emails about balances and how the emails are not Virgins fault but on trying to get through to an agent to report the faulty box all I got was questions which the system said they didn’t pick up a reply or just got cut off, any suggestions on how to report a faulty TV box would be much appreciated
Anyone know the remote code to allow a V6 remote to control the volume on a new TCL C805 TV please?
Just bought a new TCL C805 TV and have spent a good while trying to get my V6 remote to control the volume on my new TV. Even tried the 0999 code and then spent 10 minutes pressing the 'channel up' key every 2 seconds in the hope the TV would turn off but alas it didn't. Just asking in case anyone has managed to find the elusive code! And before anyone suggests it, 0398 doesn't work. Thanks in advance guys 🙂
V6 - TV stuttering after pause. HD on its way out?
Hi If I pause tv on my V6 , when i resume/unpause the picture stuttering and breaking up. If i go back to Guide and select the channel again to watch live, its fine. I've read in the community that this is a V6 hard drive issue. I've tried rebooting a few times. Still the same. Can you advise next steps ThanksFast forward skipping / jumping forward
Hello, I have noticed a problem with the fast forward function. Sometimes when fast forwarding, the programme skips forward 10-15mins. When you rewind it goes back to the original position. So the one way to get through that part of the programme is to watch it in real time. This doesn't happen all the time. Seems to happen more often during long, sport recordings. Particularly when in 4K. I have a V6 box. I haven't upgraded to 360 (don't want to lose recordings and series links, and don't like the look of the UI). Any ideas what is going wrong? Thank you. Russ
Lost sound on V6
Last night the sound was ok on the V6, this morning it had gone. All connections are ok. TV has sound from other sources. I just called 151 and got sent a link. It ran some diagnostics and then froze. The last URL is ... https://www.virginmedia.com/support/help/tv/tv-faults/diagnostics/C8A_V6/error I am guessing it has detected a fault but it is just showing the VM logo animation. I have tried fault detection via the website again and I end up at the same point. Any clues ??
