V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards
Sky sports plus red button laggy
Everytime I'm watching rugby league on sky sports plus red button it's laggy and horrible. Every couple of seconds it's like it's buffering/skipping. It's so annoying. Wifi signal strength is showing as 82% and download speed is 600, so surely this shouldn't be happening? I've reset the box (V6) and the router and it's still the same. It's the same problem every week and im getting sick of it. Does anyone have any suggestions please?V6 Box frequently resetting or going into standby
I have a V6 Tv box with a Hub 3. About 6 months ago the Hub 3 rebooted and since then it has a solid red power light. I have tried re-booting and checking/replacing the Ethernet cables but still the red light remained. No faults were detected by VM and my broadband worked fine so I assumed it was just the age of the box. A few months later the main V6 box started re-booting which I initially put down to an old TV that needed replacing. However, having bought a new TV it keeps happening with the message to Check Power Source. I can only clear it by turning the V6 box off and back on again but it happens again 30 mins later. The redlight on the Hub suggests overheating but the box does not feel warm. Anyone else suffering from this standby issue and is it likely to be related with the redlight on the Hub? Thanks
V6 updated to 360
Recently updated my v6 box to the new 360 software. Update wasn't the best at first, failed after 1st attempt, turn off, turn on then worked ok. I now have 2 distinct issues. The box has no white or red light when on or on standby. YouTube app has taken to lose sound intermittently. I know the box has sound output otherwise. Any assistance is appreciated 👌
S102 Error Code Stuck onretrieving channels 33%
Hi, Cam home today one of my V6 box's is stuck on 33% loading up the channels, my internet is fine and when I go to settings connect to Virgin network all comes up as fine. I've checked connections all is good and I can get trecorings ok. However their is a notice of a problem regarding Broadband and it does mention V6 "Virgin Broadband, Interactive TV & V6 On Demand services might not be working at the moment.Please accept our apologies for any inconvenience caused". Could this be part of the problem or not? thanks in advanceTV Box stuck on Wecome
TV box is stuck on Welcome screen, tried a reset but still stuck on Welcome screen when starting up, tried phoning 150 but of no help, had lots of messages about phishing emails about balances and how the emails are not Virgins fault but on trying to get through to an agent to report the faulty box all I got was questions which the system said they didn’t pick up a reply or just got cut off, any suggestions on how to report a faulty TV box would be much appreciated
Anyone know the remote code to allow a V6 remote to control the volume on a new TCL C805 TV please?
Just bought a new TCL C805 TV and have spent a good while trying to get my V6 remote to control the volume on my new TV. Even tried the 0999 code and then spent 10 minutes pressing the 'channel up' key every 2 seconds in the hope the TV would turn off but alas it didn't. Just asking in case anyone has managed to find the elusive code! And before anyone suggests it, 0398 doesn't work. Thanks in advance guys 🙂TV & Internet going down
Hello, Over the last couple of days my internet and tv have been going down intermittently in the afternoon. Sometimes for a few seconds, sometimes for 5 or 10 minutes. I haven't been notified of any repairs going on in my area so I'm not sure if it's just me. Just thought I'd let you know in case I get cut off again. Thanks, Santosh