Virgin 360 is appalling
I’ve just submitted this as a complaint and I’m copying my complaint here. I wish I’d read these reviews before I upgraded. It looks like I’m not the only one. I called three weeks ago to report a minor fault on my TiVo box. I was advised “you need to upgrade to Virgin 360“. Your technician advised me with all confidence, “It’s much better, it’s quicker, you’ll have much more facilities than you have on the V6 system.” I did as I was advised. He was lying through his teeth. Virgin 360 is absolutely atrocious. Far worse than the V6 system I’ve enjoyed for 10-15 years. Far worse in every respect. The only benefit it gives me a occasionally being able to log onto other TV channels such as iPlayer and ITV X, which is of no use to me because I can do that from my smart TV. Let me list for you the way in which it is abysmal. It fails to record programs which I have set. It records a program but only records half of it. It records a completely different program to the one I’ve set, (I was actually watching a TV program late night, pressed record and went to bed, and when I got up the next morning it had recorded something completely different.) Frequently, very often, when I go to play a show I have recorded and which is showing in my recordings I get an error message, saying the show cannot be played. This happens a lot. When I login into iPlayer, next time I go to iPlayer, it wants me to login with a QR code all over again. This has happened to me several times in one week. Logging straight back in is about 50% effective. Numerous programs and channels showing in the TV Guide, I can no longer record. That never happened under V6. In addition, there are all those facilities I used to have that are no longer available. I used to be able to: Pause and go forward in slow motion Pause and go forward a frame at a time. (Useful watching sport). Go forward on record recordings or paused TV 15 minutes at a time. Watch at accelerated speed with Sound. Fast forward and when I press pause, it would jump back slightly so I hadn’t overshot what I was looking for. Move the TV guide forward in two hour blocks. Revert to the previous channel I was watching, with one click of a dedicated button. Subdivide my recordings into movies only, or partially watched. Recover recordings which I had deleted recently. And the remote control had dedicated buttons for, “info“, “subtitles,“ “my recordings” Overall, the previous V6 system apart from one or two minor issues, was flexible, user friendly and extremely robust. In contrast the 360 system is inflexible, flaky, falling apart, not user friendly, not enjoyable to use at all. Absolutely [REMOVED] useless.Fast forward skipping / jumping forward
Hello, I have noticed a problem with the fast forward function. Sometimes when fast forwarding, the programme skips forward 10-15mins. When you rewind it goes back to the original position. So the one way to get through that part of the programme is to watch it in real time. This doesn't happen all the time. Seems to happen more often during long, sport recordings. Particularly when in 4K. I have a V6 box. I haven't upgraded to 360 (don't want to lose recordings and series links, and don't like the look of the UI). Any ideas what is going wrong? Thank you. RussV6 Box solid amber light
Hi, My Virgin V6 box is stuck on the welcome screen loop with a solid amber light on the power button. I have done the suggested reboot (holding + & power button and also - & power button) neither of them worked but i did get to a screen where there was an arrow pointing down at a box, but then went back to the welcome screen loop. You can hear a faint click just before the box starts its loop. Please can I get a replacement box as I assume this is a hardware fault.
Is the a limit on number of stream boxes & can you request more?
Hi, hoping this is correct section of the forum. I've currently got 4 'boxes' - 3x v6 boxes with 360 system (in a recent upgrade virgin left the v6 boxes in but installed 360 software) and 1x Stream box. Im wondering if its possible to request of VM to change one of the V6 boxes to a Stream? (So id have 2x V6 and 2x Stream). Being honest, main reason is recent refurb of daughters bedroom means the v6 doesn't really have anywhere to go and a smaller box would be great. I'd have thought VM wouldn't have an issue giving me what is basically a downgrade (Stream can't record etc) but a bit googling doesn't seem to bring anything up.Issue still unresolved after 4 days
Hi, We have a problem with our TV service (on both V6 and TIVO boxes in that we lose channels and/or get pixelated pictures for a period of time - the same channels on both boxes at the same time, and approximately at the same time each night (early evening). I went to the web site to see if there were any issues; when I first log in, I get the message but if I press the "Still having issues?" button, I get the messages: What on earth is going on - any ideas? Regards, Cliff
