Client62
Alessandro Volta
Joined 5 years ago
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Re: 2.4Ghz on guest network
Disable the 5GHz Wi-Fi on the VM Hub and re-attempt the installation of the CCTV kit & do be following the makers installation guide to the letter. Once the cameras are installed and working, you can re-enable the 5GHz band. Sometimes the real problem is the app that manages the cameras is suspect and fails to work correctly when the mobile + app are on a different Wi-Fi band to the camera. We don't use the Guest Wi-Fi of our Hub 3.13Views0likes0CommentsRe: WiFi cutting out
On the current firmware : 9.1.2208.100 the only occasional issues seen are DHCP server failures, these have occurred twice post power outages & both times need a factory reset to clear as it. The fault is really obvious, static IP VoIP & Printers are working fine & DHCP devices are not. We do not suffer from the Wi-Fi drop outs when using the settings outlined above. The key being to get the Wi-Fi channels fixed on both bands. So for us it is no thanks to VM Pods & installing the Connect app is absolutely prohibited / totally not needed.10Views0likes0CommentsRe: WiFi cutting out
Disabling Smart Wifi made my router disconnect completely! By chance are you trying to manage the VM Hub over the very Wi-Fi that you are re-configuring ? When the Hub's Wi-Fi is reconfigured it does stop / restart the Wi-Fi service which takes several seconds, long enough for the admin session to be locked out. Manage the VM Hub via a network cable to avoid Hub disconnection issues.10Views0likes0CommentsRe: WiFi Pod black
Remember all VM kit is rented. We do not own it. So retain the VM Pods that is now not working, VM will want it back even if that is years down the line and at the point of cancelling the service & VM are super quick to charge for kit that can not be returned.7Views0likes0CommentsRe: WiFi Pod black
The never ending re-pairing fiasco continues. It is a problem the Activation Team have to solve even if it means supplying a new VM Pods and sending the original VM Pod back. The sad thing is had this been a typical retail Wi-Fi repeater you would have had it sorted in 10 mins and not needed time on the phone to VM. E.g. a device like : https://www.toolstation.com/tp-link-wi-fi-range-extender/p5284611Views0likes0CommentsRe: Not getting 350mb
You are testing the speed of the Wi-Fi in your device & how fast it draws data. Not the service speed to the VM Hub. A video call might run at 5Mbps, but Wi-Fi it is half duplex ( one way at a time ) so for a video call with sound and vision in both directions Wi-Fi is not ideal vs a full duplex network cable. To see the service speed to the Hub try : https://www.samknows.com/realspeed/ Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed. The same test is available as "Samknows Realspeed" apps for iOS and Android mobiles.30Views0likes0Comments