ContributionsMost RecentMost LikesSolutionsRe: WiFi on mobile is dreadful I have tried rebooting the box etc ... reboot your mobiles, that is where the problem lies. Re: Red light on Hub 3 For a Hub 3 in Router mode, it just means the LEDs' colour is fading. For a Hub 3 in Modem mode, the front panel LED is Magenta. Re: Faulty modem & IP problem. I was under the impression in Modem mode the Public IP of a VM Hub was usually stable provided the MAC of the 3rd party Router was also stable. Re: Red light on Hub 3 Run the Hub 3 Network Diagnostic Test and see if Temperature is Normal Re: Wi-Fi connection drops out in the next room Or this version if you would like to extend Wi-Fi and a network port : https://www.toolstation.com/tp-link-av1000-gigabit-powerline-ac-wi-fi-kit/p58255 Re: Faulty modem & IP problem. If you had a fixed IP it would be presented as here is a letter / email with your IP it is say 80.xx.xx.25 and this is for the duration. For VM Domestic connection that does not happen. Re: Parents control Parents control your speed on the school run ? Re: Miserable latency, Sperodic packet loss, Post RS Errors, Pre RS Errors - HUB5 1gb service AI Chat Bots are rapidly destroying the customer relationship in every sector of business. Re: Miserable latency, Sperodic packet loss, Post RS Errors, Pre RS Errors - HUB5 1gb service Can you see connection issues to the Hub in VM's own test : https://www.samknows.com/realspeed/ Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed The same “Samknows Realspeed” tests are available as very handy apps for iPhone/iPad and Android mobile / tablets. Re: Miserable latency, Sperodic packet loss, Post RS Errors, Pre RS Errors - HUB5 1gb service for info : 3.0 Pre RS Errors are much the same as : 3.1 Corrected errors (Active Profile) 3.0 Post RS Errors are much the same as : 3.1 Uncorrectable errors (Active Profile) These downstream errors suggest noise between the external VM network and the VM Hub. The only steps we can take are to make sure the coax cables are all secure from the wall socket to all of our VM kit. If the external cables are damaged or errors continue to rise it is a job for an engineer to resolve.