ContributionsMost RecentMost LikesSolutionsRe: WiFi poor optimisation Placing Wi-Fi Repeaters / VM pods too far from the VM Hub is the most common reason they fail to work as expected. The VM Pod must be placed where there is a good signal from the VM Hub, if the VM Pod has been placed in a room with a very weak Hub signal the outcome may be considerably worse that having no VM Pod at all. Re: No Data from Superhub 5 Have you tried a Reboot or failing that a RESET of the Hub 5 ? Re: Adult content restrictions VM Online A/C : Account settings >>> Online Security Re: Ethernet & wifi fails diagnostic tests "reading about this firmware Ethernet bug on the forums" Had you been reading about Hub 5 & the 2.5Gb/s port, you would know not to use the 2.5Gb/s port unless you have disabled EEE on the connected device, you are not likely to be able to do that on a TV or a streaming TV device. Re: Connect App What is odd it that VM created the Connect app and it is the method by which some people manage to block access to their most critical or popular kit and then wondering why family relations are at rock bottom. Re: Issues with my Hub 4 Try a 60 second press on RESET & then leave the Hub 4 powered on to revert to the shipping condition, this may restart the 5GHz band. VM Pods require Smart Wi-Fi to be Enabled. As you are heavily focused on the 2.4GHz WI-Fi devices, do be aware the Hub 5 with Wi-Fi on both bands is often not recognised by 2.4GHz Wi-Fi 4 only IoT / Printers / older laptops. Re: No WiFi signal in my room – need wired WiFi access point or pod installation Drilling walls and adding any type of wiring is usually prohibited in rental properties. A device like this would avoid building damage and you can take it with you when the time comes to move on : https://www.screwfix.com/p/tp-link-tl-wpa7517-kit-dual-band-av1000-powerline-adaptor-kit/793rn Re: Why '16 qam' & not 64qam? 16 qam indicated there is a noise issues affecting that upstream channel. Unless there is a loose or damaged coax cable in your system there is nothing you can do about it plus with 5 channels connected it may not make a noticeable difference to regular internet activities. Re: New Ubuntu Laptop and wifi speed issue Yes fall back from the faster 5GHz band to the slower longer range 2.4 GHz band is automatic and occurs are different points for each Wi-Fi device. 99% of Wi-Fi issues are due to total failure to invest in a suitable Wi-Fi network for the space you have or the needs / expectations you have. We have a VM Hub in Router mode + 2 Wireless Access points, and network sockets in 4 rooms ... we have good Wi-Fi across a home of a dozen rooms on two levels. We also have a couple of HP USB3 to Gigabit network adaptors for the modern slim laptops that lack a network port, these give rock solid connections for MS Teams & Telegram video calls & using an Epson network scanner. Re: Can no longer split 2.4 and 5 Ghz Once you have re-split the SSIDs ... DO NOT install the VM Connect app on any of your devices or the SSIDs will be re-merged without warning.