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Forum Posts

Certain games completely shut down my Internet momentarily.

i play a lot of games and this issue is how happening for 3 games and i really want to fix it!!So ever since switching to the HUB 5 1gb i had an issue where 1 specific game would momentarily disconnect me from the internet that game being The Elder S...

Brettapuss by On our wavelength
  • 3198 Views
  • 27 replies
  • 1 kudos

Unusably high ping and slow download speed at peak hours

I appreciate the fact that the internet connection may not be as fast at peak hours but this is unusable. I pay for 400mb but I am getting 30mb? Surely this is beyond acceptable limits and I would appreciate some assistance.I have weeks of proof via ...

BranBlew by Joining in
  • 142 Views
  • 1 replies
  • 0 kudos

Xbox Series X Randomly Disconnecting From Netowrk

 As the title states, I am getting an issue where my Xbox series X will random disconnect from the network a few times per day. This is happening on WiFi and also connected with a Ethernet cable. no other devices on my network disconnect when this ha...

JC__ by Joining in
  • 731 Views
  • 7 replies
  • 0 kudos

Need some help with modem mode

SO i recently was on here complaining of certain games disconnecting my internet and ended up having an engineer to my house to try to solve the issue, he had no clue what was going on atall. The only solution we found to fix my problem was turning t...

1Wilsonn by Joining in
  • 275 Views
  • 5 replies
  • 0 kudos

PlayStation 5 Upload Speed Very Slow

I recently purchased a PlayStation Portal (streaming handheld) and have not been able to use it because my PS5 console upload speed is too slow to maintain a connection.My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. A sp...

cdvm by Tuning in
  • 7640 Views
  • 2 replies
  • 0 kudos

Constant packet loss, lag spikes and latency. 1gig fibre.

For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. I’m getting 550 download speed in the upstairs bedroom and 80 upload speed normally but in the evening/night I can see the download speed drop to 200 and...

Constant lag spikes and latency

My connection is unusable for online gaming with constant lag spikes . I have my hub 4 in modem mode with a ASUS TUF-AX5400 modem  . This has been a ongoing problem and I have now only renewed my contract on a monthly agreement if this can not be fix...

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League of Legends not loading the game

Although I'm able to interact with the client, queue up for games, and accept them, I'm not able to load in - > I either get a black screen, it mentions being unable to connect and do I want to retry, or the fullscreen loading screen thing never happ...

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