Hi, I am trying to monitor the stability of my connection by activating a monitor provided by thinkbroadband.com. I need to adjust my modem as the monitor is showing 100% packet loss. I have googled and my Virgin Superhub 4 is supposed to be reachabl...
Hi. Since moving over to virgin media recently, I have numerous disconnects (every 5-30minutes) whilst playing World of Warcraft. It has basically made the game unplayable, and it’s more than frustrating. The strange thing is that I don’t actually lo...
I've got a hub 5 router and I've just brought a playstation portal. It works fine in my house if I'm using the home WiFi but as soon as I try to sign into my ps portal from another location i.e nextdoor on there WiFi it will not find my playstation a...
My son plays games on his PC and he says he keeps cutting out, sometimes as many times as 6 times in an hour. I would like to test our line for jitters etc, what is the preferred site for these tests for Virgin? Guidance would be greatly appreciated.
I’ve moved to vm a few months ago from bt. The game(dayz) I play used to work fine on bt but with vm it keeps dsyncing and won’t let me log back into play. I rent a server to play this game and it’s driving me crazy that I can’t play.I’ve been told b...
I have the new 5x but been awful for XBOX online play & Nat issues. Looking at opening the ports but the options are not so clear. Has anyone done this with the 5X
After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...
Hi in 2022 i too suffered from the disconnection problem with EVE online.3 weeks ago it started all over again, and i have spent the last couple of weeks going through my computer, the eve installation and checking everything that the technical peopl...
Hi, I am looking for some help in regards with my connection, I love to play multiplayer online shooters and most of my friends have pings sitting around 8 to 10ms. They are with other providers yet I can't seem to get my ping lower than 30ms, I have...
Recently got the Hub5 and 1gb fibre but the WiFi is too slow in the bedroom. Is it possible to get fast enough speeds over WiFi as the hub currently will not reach upstairs. Thanks.
