High Ping and latency issues Hub5

05/11/23 (Day of writing this comment)04/11/23 (Day before this comment)

Get a better wifi router with 1Gb ports and use hub in modem mode

Those BQMs are looking very good, apart from one brief episode of packet loss. And the average latency to the Hub is as good as you will get on Virginmedia - better than many.

For really good games playing you do need a ethernet connection. 

Has this issue been fixed for you mate? Gaming for me is unbearable, same Gig1 package, packet loss and latency is through the roof. Being told there is an issue in my local area which but this has been happening for a month.

Half duplex Wi-Fi is capable of being very sporadic under load. I suspect that is not news to anyone.

It might be time to try some powerline extenders  focusing on a connection with lower latency and better stability could have a more positive effect for a gamester than higher bandwidth.   

Perhaps ... https://www.screwfix.com/p/tp-link-av1000-powerline-starter-kit/326kx

If  it does not work out as might be hoped you can return, but then you are faced with the need for network cables.

Yes I've had this problem since vm took over tellewest now on 1gb hub5 and worse that ever , now truespeed are putting there network in Thornbury I'm just not gaming until I rip vm out and truespeed come in lag and ping spikes are ridiculous on vm ,not the gaming network they advertised 

why is it virginmedia refuse to accept their service is junk most people gaming are on ethernet connections to the hub the problem is your oversubscribed network I've got 15 months of a 2 year contract left and have recently installed the think broadband device ill be using it as evidence to show I'm not getting what I pay for and you can shove this contract early. i cant wait to leave again this time I'll definitely wont come back the service is worse than before and the staff have the same old bollox excuses. Every weekend is the same unplayable lag.im on a 2.5g ethernet connect before some dipshit mentions wireless.

If you like me brought cat 7 or 8 ethernet cables try using cat5e or 6

Hi, 
I realise I'm a little late responding to this as I've only just started experiencing the same issue where latency spikes to the point where Meetings drop connection. My issue appears to have been related to a compatibility issue with my work laptop and DFS (Dynamic Frequency Selection) which is setup for specific Wifi channels. I'm not 100% sure, but I believe there are 16 channels: 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, and 144. Although I suspect it's anything above 50. Router does tell you if DFS is required when you try changing it.
Anyway, I ended up changing the channel to a lower channel number and I'm no longer having latency spikes. Latency still isn't great with Virgin, but that's another issue.

Why does it happen? well, from what I understand the higher channels that have DFS enabled have to detect when Radar is operating on the channel and, if it is, then the router will force all devices connected to it to jump over to another channel and free up the one used by the Radar from whatever happens to be using it. If you're close to an Airport, you may get a lot of these. I believe it will also bring the devices back again once the radar using the channel has moved out of range.

Give it a go and see if it helps. Assuming you haven't jumped the Virgin ship because of over inflated prices for the quality of service they provide....not that I'm bitter.  

Mike

Welcome to Virgin Media I've got a one gig service on Wi-Fi getting 500 latency of about three seconds,waiting for truespeed in Thornbury end of 25 then bye vm