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StarvingHagler's avatar
StarvingHagler
Joining in
18 days ago

Possible Faulty Hub 5 and gaming rant

I have been having a strange issue with my Hub 5, my Internet completely shuts off and when I get to the Hub I see the lights on it have gone off, I flick the power button to off then on and it reboots itself and will be OK for a day or so.

 

I have a really terrible time with gaming where it feels like I have terrible input lag to my controller it's really hard to describe it, my connection is wired via a new Cat6 ethernet to my Xbox, I'm on the Hybrid Fibre connection with the little white Rfog box handling the fibre converting to Coax

It frustrating when I can play via hot-spot to my phone and it's far more responsive that a wired connection to a router that I pay a lot of money for every month it's more disheartening than anything, I honestly thought once I had fibre coming into my home my gaming lag troubles would be no more.

 

I have screen shots of my power levels to the hub 5 which I will attach below if someone could kindly take a look at them as I don't really know what I'm looking for.

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Check the PSU for the Hub 5 is fully plugged in at the wall socket and the back of the Hub 5.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Try gaming with the hub in modem mode with just your Xbox no router needed to test.

    Seems odd you would have a upstream problem if your the only one on the upstream going from fibre to Coax?

    • StarvingHagler's avatar
      StarvingHagler
      Joining in

      Hi thanks for your replies, 

      Do my upstream levels look not quite right?  Just wondering what you mean in your reply

      Kind regards

      • StarvingHagler's avatar
        StarvingHagler
        Joining in

        Router had switched itself off again this morning, do Virgin staff come In these forums? I'm really struggling something isn't right somewhere with this internet connection