Forum Discussion

bro's avatar
bro
Joining in
26 days ago
Solved

Faulty router

Having problems on and off the last few days. Can get Internet on the pc most time but my home plugs and mesh repeaters aren't getting any Internet. Reset the router numerous time and all other devices. Still no luck. The hub has a red light on all the time. I read it could be faulty. It is in a place where it's getting good airflow so not heating up

  • Sabrina_B's avatar
    Sabrina_B
    22 days ago

    Hi bro 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with a red light issue on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    If it is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    However the red LED should not affect your broadband circuit.  There may be another underlying problem.

    • bro's avatar
      bro
      Joining in
      26 days ago

      Cheers for the reply and yes it's a hub 3

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    22 days ago

    Hi bro 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with a red light issue on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

    • bro's avatar
      bro
      Joining in
      22 days ago

      All sorted now. Gave router another reset and it did the trick thanks