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Planning to call us from a withheld number?

From January, you'll need to call us from a phone that shows your number so we can get you to the right place. If you have a security setting on your phone that automatically withholds or makes your ...


New update for 360 and Stream boxes (5.04 & 5.05)

We are pleased to announce that the latest updates (5.04 and 5.05) have been rolled out to your 360 and Stream boxes. Here are the key changes following the update:- Pluto TV The Pluto TV app is now a...


Introducing FAST channels

Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and Tastemade to launch a selection ...


We’re streamlining how you pay your bill

As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone. Not to worry though, we still have plenty of payment options for you to choose from. Save time and switch to Dir...


Changes to the TV Guide

From the 4th July we'll be making some changes to the TV Guide.  We'll be moving mainstream channels, such as Discovery and National Geographic, into the Entertainment channel range (100-199) and maki...


Latest update for TV 360 (update 5.02)

TV 360 has had its latest software update this morning, so here are the latest changes you can expect to see. For sport programming, the channel bar will now indicate if a current or upcoming sports e...


Virgin Media O2 is boosting upload speeds

From next week, new and existing customers who take M500 or Gig1 broadband packages will be able to enjoy updated upload speeds of 52Mpbs and 104Mbps at no extra cost – six times faster than the UK’s ...