Planning to call us from a withheld number?
From January, you'll need to call us from a phone that shows your number so we can get you to the right place. If you have a security setting on your phone that automatically withholds or makes your ...
Blog Articles
Don’t let your Christmas tree get in the way of your Christmas shopping!
Don’t let your Christmas tree get in the way of your Christmas shopping! How your Christmas tree can affect your Virgin Media Hub performance During the festive season, many of us gear ourselves up...
New update for 360 and Stream boxes (5.04 & 5.05)
We are pleased to announce that the latest updates (5.04 and 5.05) have been rolled out to your 360 and Stream boxes. Here are the key changes following the update:- Pluto TV The Pluto TV app is now a...
Take part in our Hub 3 trial and receive a £30 Amazon voucher
<Update: this trial is unlikely to start until the start of next year but you can still sign up if you wish> Hi all, We're looking for 30 participants to trial a new firmware for our Hub 3. The pa...
Introducing FAST channels
Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and Tastemade to launch a selection ...
We’re streamlining how you pay your bill
As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone. Not to worry though, we still have plenty of payment options for you to choose from. Save time and switch to Dir...
Changes to the TV Guide
From the 4th July we'll be making some changes to the TV Guide. We'll be moving mainstream channels, such as Discovery and National Geographic, into the Entertainment channel range (100-199) and maki...
Latest update for TV 360 (update 5.02)
TV 360 has had its latest software update this morning, so here are the latest changes you can expect to see. For sport programming, the channel bar will now indicate if a current or upcoming sports e...
How to watch the Champions League and Conference League finals
The 2022/23 football season is set for a thrilling conclusion with Manchester City and West Ham looking to end their seasons with European glory, and you can watch both games for free on Virgin TV. Fi...
Virgin Media O2 is boosting upload speeds
From next week, new and existing customers who take M500 or Gig1 broadband packages will be able to enjoy updated upload speeds of 52Mpbs and 104Mbps at no extra cost – six times faster than the UK’s ...
