Darran71
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Re: Contract renewal
3rd May I recieved an email regarding my contract renewal, I followed all the steps and accepted the renewal, but heard nothing since, only pre contract email and an email from the webteam confirming the order. Today finally I get to speak to someone on here that's finally willing to help me. BUT I feel like nothing has been sorted. Repressive said they have sent me an email regarding the issue but I've recieved nothing.Shouldnt take 7 hours to sort some thing out. Can someone please HELP ME regarding this matter. Screenshot belowRe: Contract renewal
I recieved an email on the 3rd of May stating that my contract was soon expiring. It said I had an exclusive offer, which I read through an accepted. I then recieved pre contract emails stating what I've got, how much for and how long for. TV,Broadband,Weekend Chatter. I also recieved an email from the Web Team saying thank you for my order, what it was, order number and estimated starting date, which was the 6th May. Since then I've heard absolutely NOTHING! The new contract says a 360 box, I have a V6. I've tried confirming all this via customer servers via social media and all the did was run me round in circles for 6 hours..yes 6 hours! and I still didn't get any answers. .was this email legit? I have an order number from the Web team. Are Virgin media going to honour the renewal that they sent me? When and if it starts does it start and the end of the existing contract? I've got no where with customer services..any help or advice would be appreciated..I have noticed one thing though, yesterday, the 14th May TNT sports was removed ( I didn't want to have it on my renewed contract anyway ) I thought it didn't get removed until the end of my existing contact? Does thus mean my new contract is starting? If so what about the 360 box? I have a v6 box..as I said any help is appreciated
