Forum Discussion

Darran71's avatar
Darran71
Tuning in
2 months ago

Renewal Deals

Why does it say on my account that there are renewal deals when there isn't? Renewal deals should be automatic without having to beg for one

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago

    This could depend on your definition of "renewal" - bearing in mind that VM's contracts are rolling ones anyway.

    Most people will be on packages that have an element somewhere that is no longer sold, and thus a package renegotiation involves a change somewhere. Aside from that even, a re-contract involves recommitting to a new minimum-term.

    Both these factors are not things that a provider can arbitrarily impose on customers without agreement.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Darran71, and welcome to the Forums and thanks for getting in touch. 

    To have your package reviewed, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.

    Kind Regards,

    Steven_L