japitts
Very Insightful Person
Joined 16 years ago
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Re: Refund for installation fee of Tv360
Do you have screenshots of the email where "no additional costs" was mentioned? Or at the very least, prior confirmation of whatever fee you were charged, not applying? One particular favourite from the distant past was "no activation fee" but an install fee instead. Or vice-versa.24Views1like0CommentsRe: Your TV box needs a free update
Sounds like the latest round in the TV360-promotions is about to start - ITV OnDemand has long since gone from TiVo, now iPlayer apparently being removed. To be fair the TiVo's are now 10+ years old, and antiques by current standards. The glossy probably wont mention that TV360 is fundamentally a different OS/platform to TiVo, and that a V6 box runs on the same newer hardware as TV360, but uses the same TiVo-software as you're used to. So whether you decide You are correct to presume that both V6 & TV360 boxes need a VM broadband connection to fully function, whereas the TiVo had this in-built. An Ethernet connection is always recommended, but reliable wireless can often suffice - and yes, this connection should be in-place 24/7/36562Views0likes0CommentsRe: Picture constantly breaking up
The support staff are not able to diagnose network faults. Not entirely true. Remote diagnostics can often confirm the rough location of a problem - is it between headend <--> cabinet? cabinet <--> in-home? terminal equipment? Once the rough location is diagnosed, then "boots on the ground" are nearly always the answer.6Views0likes0CommentsRe: Picture constantly breaking up
If you're calling to report a fault, and a CS agent told me "there's nothing wrong", my response would be along the lines of "well I'm not calling you for the fun of it. There clearly is something wrong. Kindly deal with it" If the agent is not sure how to deal with it, a tech visit should be the default position. Don't terminate the call until you're happy with the outcome, and an appointment is confirmed. You may be able to run a self-test via the "my service status" website and get a tech visit booked online instead.26Views0likes0CommentsRe: Picture constantly breaking up
Pixellated pictures on live TV are often the sign of a signal fault. Try rebooting your box once, if symptoms persist then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them. 150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.43Views0likes2CommentsRe: Upgrading Sky Sports for Tomorrow
Online amendments are queued up for an offline team to manually process, and can sometimes take a day or so. If you want to guarantee the addition in-time, doing so by phone is the only way. I had a very similar thing when VM had an online offer for discounted Premier Sports when the European Rugby hit the knockout stages. Re-checking the timestamps on the emails, the channels were live within a shade over 24hours from requesting them.52Views0likes2Comments