ContributionsMost RecentMost LikesSolutionsRe: V6 Upgrade Questions You cannot mix TiVo/V6 (running TiVo-firmware) & TV360 (running Horizon-firmware) in the same home, so a request to convert one of your boxes will result in all of them being converted. If that means multiple remotes being sent, they should be. The "upgrade now" app is pushed over the internet, so if the slave box has a working 'net connection, that should suffice. That said, the first time it boots up with TV360 firmware running, it may well need to be setup from scratch - which includes the "NIT" tables carrying channel & frequency details. Hence co-ax is a wise idea at this point. Your third point - you need to understand that TV360 comes at recording from a totally different angle than TiVo/V6. TiVo-firmware allows each box to be fully independent & self-contained, but with remote access & multi-room streaming. TV360 is designed around the online-first world with one central recording pool. If, by virtue of converting ex-V6, you have multiple TV360-masters, you can manually configure individual recordings to go on one particular box - but the system is designed around one central hard drive, meaning one shared recording pool with the indexing held remotely rather than on the box itself. Re: Added Sky Channels to my package saying not subscribed Any package changes you make by phone are usually active immediately, during the call. Any requests made via self-service or other similar methods go into a queue to be actioned manually, and you should receive a confirmation email once completed. My immediate instinct is that if "they" who are saying a fault needs to be logged, is VM-CS, then that same "they" should be doing so. Check whether you can access whatever channels you're trying to add, via the TV Go app. You've loosely mentioned "Sky channels" once, and been more specific about "Sky Sports" & "Sky Cinema" in another comment. VM's TV Go app should list all your subscribed channels under the settings menu - do they? Re: Being punished for staying with VM FOR OVER 13YRS. I tape channels that have adverts Any new TV service you buy "from market" will likely be streaming based, and thus your ability to FF through adverts is increasingly being restricted. You could consider a Freeview box (digital TV through an aerial) with a PVR (Personal Video Recorder) that will replicate some of VM's recording features but not necessarily all. Back to personal preference. Re: Being punished for staying with VM FOR OVER 13YRS. trying to remove part of the bundle can increase the total cost On this specific point, landlines are one element where a "without" price is very often higher than a "with" price. Ask yourself whether you genuinely want to remove a landline, or alternatively - is it causing you any inconvenience to have one? Re: Virgin Media logo on Sky Sports Definitely a case of a picture telling a thousand words - yes that helps. That's the anti-piracy logo mentioned earlier in the thread. Heart symbol, teardrop, but it's watermarked. Re: Virgin Media logo on Sky Sports I am referencing the virgin media logo ....in the bottom right hand corner which obstructs the darts score. Can you post a photo of this logo? I think you're referring to the anti-piracy logo, but a domestic subscription should either have a heart symbol in the bottom-right, or a string of numbers in the top-right. The VM logo shouldn't feature. Re: Ultra HD channel You used to be able to watch the Virgin UHD channel on an HD TV but I think that is not possible anymore. You still can. I "only" have a 32inch HD screen, UHD content is just downscaled, my V6 set to output at 1080. Re: Virgin 360 is rubbish All the symptoms you describe, sound like that of a fault to me. The playback failures could be the sign of a hard drive problem, which can occasionally happen when V6 are converted into TV360. I suspect you've been unlucky with the replacement box. Re: Virgin Media logo on Sky Sports The onscreen "Sky Sports" logo, known as a DOG, is part of the broadcast picture which is controlled by the broadcaster & over which VM have no control. I don't see the DOG in the top-right corner of the screen interfering with the score graphics in the bottom-right. Both Sky & TNT tend to move their DOGs into a different corner when the host-broadcast graphics would otherwise interfere. Which graphic are you having issues with? Re: Are smart recordings possible? The pop-ups on the TV Control app don't say "TiVo is no longer supported". They refer to the V6 "using old software" and that the TV Control app will "not receive any further updates". Nowhere is there any reference to TiVo-software not being supported.