japitts
Very Insightful Person
Joined 16 years ago
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Re: Intermittent Signal in your area
Are you testing your speeds over hard-wired Ethernet cable, or wireless? A VM area issue would affect your incoming broadband feed, and thus both wired & wireless would be affected. If your issue is purely on wireless, then an in-home RF issue is more likely.10Views1like0CommentsRe: Channel 4 not recording
In no particular order... Are these failed recordings at a specific time of day? Do you have multiple other tuners recording at the same time? If you set 6 different channels to record at the same time, do all 6 recordings work? I've had this error a handful of times over the years, but it's always been a one-off glitch. If you're having it on a regular basis, the above questions might help identify a pattern or underlying tuner issue.13Views0likes2CommentsRe: Total Loss of Broadband/TV/Phone Since 10am – Engineer Not Until 9 Dec – Possible Network Fault?
Sounds like the correct faulting process is absolutely kicking in. Reporting a loss of service on a residential service during Saturday, and getting a tech visit booked for the second working day afterwards, seems about normal and quite reasonable. It may well be that your loss-of-service is caused by an area fault, in which case out-of-hours callout has already kicked in, and will be worked on accordingly. If your service is restored as a result, the tech visit will likely be cancelled, but otherwise hold out for your visit and any faults specific to your install will be attended to. You can use the TV Go app to access your TV subscription in the meantime.63Views0likes3CommentsRe: Should we have another box?
I was under the impression (possibly erroneously) that you needed the newer TV360 box rather than a V6 updated to TV360 for multiroom TiVo, V6 & TV360 all support multiroom. If anything, TiVo/V6 does it better due to the multiple hard drives in each box, whereas TV360 is designed around one central recording pool. Stream boxes don't record, so the question becomes immaterial. V6 refers to the box running TiVo-software, TV360 refers to Horizon-software, but the hardware (and thus connectivity) is identical.25Views0likes0CommentsRe: Downgrading back from 360 to a V6 box
V6 boxes diagnosed faulty should be replaced with V6 as a matter of course. A conversion from V6 > TV360 should be done, at the very least, in understanding that you are not using TiVo any longer. If your mother was not advised of this, and there was no mention of the change of TV platform, then something has gone awry and you would seem to have valid cause for complaint. You may have to be persistent here, and you will need to bear in mind that the TiVo-software platform is not available from any other UK TV provider.58Views1like0CommentsRe: TNT sports
Since my package is already a bit more than friends pay I feel they took advantage of my loyalty A very cynical viewpoint would be that this is basic commerce. And in very strict terms, a "loyal" customer is someone who's happy to pay more to remain, therefore why shouldn't a company increase their revenue off the back of it? A pragmatic viewpoint would be that benchmarking your pricing every 18-24months shouldn't take very long but at least means you're well-informed. Broadband speeds & alternative suppliers, can vary from street-to-street, therefore comparing against friends or relatives at different addresses doesn't always work. Using 14days statutory cancellation, to put yourself back out-of-minimum-term, and then renegotiate on an informed basis, is one very valid option - having facts & figures handy when you call in, will never hurt your position.22Views1like1Comment