japitts
Very Insightful Person
Joined 15 years ago
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Re: Green Screen - V6
Seems that the VIP "move to create new thread" option still has the desired effect! On a pedantic note, there's no such thing as a "V6 with 360 installed".. V6 refers to the box running TiVo-software, TV360 refers to it running Horizon software. But that's not the point here I realise... In your case, report the fault with your box and the correct process should be a tech visit to investigate. The tech should then, with "boots on the ground", realise the issue and simply swap your V6 for another V6 and take your old box away with you. If CS offer to replace your V6 via courier or suchlike (which would be unusual, because - amongst other reasons - this makes returning the faulty kit into the repair loop so much more complicated), then you need to make a decision whether you trust them to replace it like-for-like, or would prefer to have the tech visit. Your contract may specify "V6 powered by TiVo" (as does mine), but this doesn't make TiVo-firmware a condition of your contract.50Views1like0CommentsRe: V6 Box
As a last throw of the dice, try turning off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button will turn blue and boot cycle complete. If this fails, you should follow the standard faults reporting line - call in, and arrange a tech visit who should replace your V6.67Views0likes3CommentsRe: Regional channels
The channels fed to your box are those that are served from the regional head-end which provides your service, it's not something you can change. Alternate local regions are often available on EPG positions 85x, below the national variations in 8610865 Which area are you in? We should then be able to deduce which regional switch feeds your area.142Views0likes0CommentsRe: What has happened to my order for Premier Sports?
Perhaps take a photo of your box and upload it here. And/or a photo of your box's menu system. TiVo & V6 boxes have the TiVo-logo in the top-right corner of the menu, next to the video preview. TV360 & Stream don't have this. https://www.virginmedia.com/care/tv-fault/which-tv-boxmay also be helpful19Views0likes0CommentsRe: Proposed 237% increase on my billing!
The only time that VM have ever sent email confirmations of offers, is when you re-contract and you get the confirmation of changes within a couple of days. Otherwise the standard advice applies, that VM's retentions offers are usually "of the moment" and only as good as the duration of the call where they're offered. Martin Lewis' otherwise excellent advice to say "I'll check with the dog" or whatever, has never worked with VM. You are far better going into a retentions call with some idea of pricing, and what your red-lines are, accepting any offer that's good enough, and having the 14days statutory cancellation to fallback on. Relying on an ISP-supplied email address is rarely a good idea. As mentioned already, either get your own domain (which you then own for as long as you keep up renewals) or a freebie Hotmail/Gmail, Outlook or whatever.84Views2likes0Comments
