japitts
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Joined 16 years ago
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Re: Total Loss of Broadband/TV/Phone Since 10am – Engineer Not Until 9 Dec – Possible Network Fault?
Sounds like the correct faulting process is absolutely kicking in. Reporting a loss of service on a residential service during Saturday, and getting a tech visit booked for the second working day afterwards, seems about normal and quite reasonable. It may well be that your loss-of-service is caused by an area fault, in which case out-of-hours callout has already kicked in, and will be worked on accordingly. If your service is restored as a result, the tech visit will likely be cancelled, but otherwise hold out for your visit and any faults specific to your install will be attended to. You can use the TV Go app to access your TV subscription in the meantime.57Views0likes3CommentsRe: Should we have another box?
I was under the impression (possibly erroneously) that you needed the newer TV360 box rather than a V6 updated to TV360 for multiroom TiVo, V6 & TV360 all support multiroom. If anything, TiVo/V6 does it better due to the multiple hard drives in each box, whereas TV360 is designed around one central recording pool. Stream boxes don't record, so the question becomes immaterial. V6 refers to the box running TiVo-software, TV360 refers to Horizon-software, but the hardware (and thus connectivity) is identical.22Views0likes0CommentsRe: Downgrading back from 360 to a V6 box
V6 boxes diagnosed faulty should be replaced with V6 as a matter of course. A conversion from V6 > TV360 should be done, at the very least, in understanding that you are not using TiVo any longer. If your mother was not advised of this, and there was no mention of the change of TV platform, then something has gone awry and you would seem to have valid cause for complaint. You may have to be persistent here, and you will need to bear in mind that the TiVo-software platform is not available from any other UK TV provider.32Views0likes0CommentsRe: TNT sports
Since my package is already a bit more than friends pay I feel they took advantage of my loyalty A very cynical viewpoint would be that this is basic commerce. And in very strict terms, a "loyal" customer is someone who's happy to pay more to remain, therefore why shouldn't a company increase their revenue off the back of it? A pragmatic viewpoint would be that benchmarking your pricing every 18-24months shouldn't take very long but at least means you're well-informed. Broadband speeds & alternative suppliers, can vary from street-to-street, therefore comparing against friends or relatives at different addresses doesn't always work. Using 14days statutory cancellation, to put yourself back out-of-minimum-term, and then renegotiate on an informed basis, is one very valid option - having facts & figures handy when you call in, will never hurt your position.21Views1like1CommentRe: Controlling program Autodelete
So i assume its "thinking" there is loads set to record and the disc wil run out of space, but of course it doesn't as i delete most live sport on the day. Exactly this. I know the 360 has a bigger disc but was undr the inpression it was WiFi only You're getting a few bits confused here, perfectly understandable. The newer V6 & the TV360, both run exactly the same hardware - so have the same connectivity requirements. Live TV is fed from the co-ax cable exactly the same as your TiVo, but the internet connection relies on your home-hub, which is where the Ethernet cable (always preferred) or wireless comes in. The V6 runs the same TiVo-software as your current box, whereas the TV360 uses newer "online-first" software that is very app & voice-control driven. The V6 & TV360 both come with 1Tb hard-drive as standard. Don't confuse any of these with the newer Stream boxes that are non-recording and use the internet for everything2Views0likes0CommentsRe: TNT sports
Not sure what you mean by "the sports package". VM carry Sky Sports as a suite of channels (previously with an optional HD add-on), TNT Sports as a suite of channels & Premier Sports. Some high-end bundles included variations of the above, and may have been marketed as "sports extra", "sports mega" or other similar, but do you have a screenshot of the package you were thinking of? TNT Sports was previously inclusive within the Maxit TV tier, but was removed under a new carriage agreement with WBD (TNT's owner) a couple of years back. Customers who were identified as heavy users of TNT had the channels added manually with - effectively - 100% discounts. But the "new" Maxit and subsequently relaunched Mega-tier, no longer included them as standard.73Views1like0CommentsRe: Box Upgrade
The answer depends which box you have migrated from - check the photos on the link below. https://www.virginmedia.com/care/tv-fault/which-tv-box A TiVo-box can't run the newer Horizon/360 software, so is physically swapped out. A V6 box can... you get the "upgrade now" icon in your V6 menus, this triggers a reformat of the hard drive & deinstall of TiVo-firmware. Horizon is installed instead, and the box begins a new life as a TV360.58Views0likes0CommentsRe: Pixelation
Pixellation on live TV is usually inidicative of a signal fault, so if a single reboot has failed to clear - there's likely a fault somewhere. Primary fault reporting is via phone on 0345 4541111, or 150 from a VM landline. VM staff should respond on this forum after a day or so if you don't mind waiting.12Views0likes0Comments