Virgin Media Community

Change to Hub4 - no dial tone

Prior to installing Hub4 all my landlines worked fine. After installing Hub4, one landline phone works perfectly; the other has no dial tone, but does send and receive calls. Help!

Can't contact anyone from Virgin

I have received an email to say my Essentials package is finishing soon and I should start a chat to renew it. I tried clicking on 'Start Chat' on my laptop but it keeps throwing me back to the previous page. So I scanned the QR code on my phone. I g...

VM full fibre has 200+ ms latency on download stream

I got this new connection set up by VM and ever since I have a 200-400ms latency on download.I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.Still not ok for me as it makes gaming impossible and even video c...

Loss of internet throughout the day (regularly)

HiI have a hub 4 in modem mode connected to an ASUS mesh. (1Gb service)Recently I have been losing internet for a couple of minutes at a time on a regular basis throughout the day.Unable to log into hub (connection refused) to check logs but no issue...

Excellent service

I have a contract which includes mobile calls. The O2 signal strength inside the house is bad and so I have been making calls using Wifi. The router is at the back of the house and the Wifi strength is insufficient at the front of the house. The engi...

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks

"Your bill is ready" - so send it to me!

Why can't they just attach a pdf to the email?Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.This morning I clicked o...

Email Issues - Any News?

As most if not all of us would know by now,we've all been having a week long issue now,wherby incoming emails are either VERY slow to arrive,massively delayed,or just haven't arrived at all,into our webmail inboxes.The moderators replied in multiple ...

Resolved! Contract renewal

I recieved an email 3rd May regarding my co tract ending and that I have an exclusive offer to recontract. I read through the new offer and decided to accept it. I recieved 2 more emails one with the order number and one saying nearly there. I've hea...

Emails sent to me are being bounced back

Last week I was waiting for several email responses from companies, eventually decided they were just not replying. However on Sunday I had a text from Tesco Bank telling me that my email address was undeliverable and I would have to log into my acc...