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Community Activity

New contract offer not gone through

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't b...

mikeg2k by Joining in
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  • 4 replies
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How can I get my faulty Hub 3 replaced?

Got back from holiday to find that all the wired Ethernet ports on my Hub 3 have stopped working, which is catastrophic as I normally run in modem-only mode with a better router and separate Wi-Fi access point. Reported the fault but got fobbed off b...

Trying to cancel

Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...

Broadband pre intall

Hi after some advice I have my installation set for next week in the property I’m moving into but I need a pre install doing according to and email the only issue I have is i don’t get the keys until the day before my installation and would need to g...

Scarzy87 by Just joined
  • 38 Views
  • 1 replies
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New Router/hub request please

I have been getting a lot of intermittent connection lately and was going to get an engineer to come but I think it is the hub as am still on the hub 3. It seems to be fine for a week then if not turned on and off again it builds up loads of errors. ...

Poor comms during loss of service

Coinciding with a letter notifying of an above inflation price rise just a few days prior, we recently experienced a full loss of internet - and a shocking lack of communication from VM.We noticed internet access had gone down in the early hours of T...

PVJ by Tuning in
  • 41 Views
  • 2 replies
  • 0 kudos

Looking for WS or CH number

Hi there, I signed up for Fibre Broadband via Top Cashback in October last year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin Med...

uqais by Just joined
  • 11 Views
  • 0 replies
  • 0 kudos

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