ContributionsMost RecentMost LikesSolutionsRe: Laptop keeps disconnecting from Internet. Disconnected again. Unable to connect to this network. I have been thinking of buying a new laptop as this one can't upgrade to Windows 11. Might have to do it sooner than I wanted to. Re: Laptop keeps disconnecting from Internet. Yes it will be. I've had my battery icon back since then. I've now found 'Reset networks'. Clicked that, laptop shut down and then started up again. I put in the password and it connected to the internet. Fingers crossed. Thank you for helping. Re: Laptop keeps disconnecting from Internet. Yes. I put them in where it said 'connect' and it said it couldn't connect to that network. Re: Laptop keeps disconnecting from Internet. Ok, it's disconnected again. I !managed to forget the network. It asked for the network security key. Is that the same as the password? I put my password in, pressed next and it said 'Could not connect to this network.' It suggested pressing the button on the hub. This didn't do anything. Re: Laptop keeps disconnecting from Internet. I'd switched my laptop off altogether when I found your message. I switched it on again this morning, and it connected straight away so I think it does recognise the network. If it disconnects again, I will try what you suggested to see if that works. Thank you for your help. Re: Laptop keeps disconnecting from Internet. Just checked. No problems with service. Re: Laptop keeps disconnecting from Internet. It's just the laptop. Phone and tablet connect fine. Laptop keeps disconnecting from Internet. Hi. I was using my laptop with no problem this morning, then at lunchtime it disconnected. Phone has been fine all afternoon. After waiting an hour, I plugged in an ethernet cable which made no different. I checked drivers which were working ok and it said they were the best drivers. Tried troubleshooting several times then found one which said a network cable was disconnected. Then I noticed I was back online. Now my laptop is not connected again. It does show my network as trying to connect. Any ideas please? The laptop is a few years old and running Windows 10. It won't support Windows 11. I'm not tech savvy, just floundering around. Re: "Your Virgin Media Mail account is currently unavailable" Coenoby - yes that's what I saw. I've changed the email address now and all looks fine. Thank you. Adduxi - I did change my email account some time ago as I was thinking of leaving Virgin but I kept it for emails that I wouldn't really miss, although a couple of people still use it to send me emails. I'm going to let them know then I can forget about the Virgin one. Thank you. Re: "Your Virgin Media Mail account is currently unavailable" Coenoby - Thank you for explaining. Although I've used alternative email addresses for verification purposes elsewhere, I've never had it on this email account, which I've had for many years, so was wary of changing the address.