Forum Discussion

pinkywoo's avatar
pinkywoo
Up to speed
26 days ago

On and off problems receiving emails

When I linked my Virginmedia and O2 accounts a few weeks ago, I stopped receiving ntlworld emails. After asking about it on here and help from someone through DMs, I eventually started getting emails again. Last week, I had none again for a couple of days, then they started again. Haven't had any again for 2 days but had a couple of notifications to say some had arrived but nothing there.

I have just looked at 'settings', then 'account' and it says 'External email is only aggregated when you are logged into Webmail.' What does this mean? I usually have my inbox open all the time, but when I have signed out and back in again, I search Virginmedia in my browser, sign in and go to my inbox that way. Should I be doing it a different way now?

6 Replies

  • pinkywoo's avatar
    pinkywoo
    Up to speed
    26 days ago

    I have now sent an email from my ntlworld email to myself but it was returned (to my ntlworld address) as 'Mail Delivery Failed'. I also sent one from my gmail account which did arrive in my ntlworld account.

    • coenoby's avatar
      coenoby
      Very Insightful Person
      25 days ago

      pinkywoo​ "it was returned (to my ntlworld address) as 'Mail Delivery Failed'."

      Those non delivery messages usually give more information as to exactly why the delivery failed. 

      Look a few lines down that delivery failure message and it will say something like:

      "MXIN501 mailbox xxxxxxx@ntlworld.com unknown"

      Post back with that line but remove or redact you email address as I have just done.

      Coenoby

      • pinkywoo's avatar
        pinkywoo
        Up to speed
        25 days ago

        Thank you for your reply. I copied and pasted what I received and when I started to redact my email address, I noticed that a digit was missing. When I tried filling in a new email to test it again, for some reason the wrong email with the missing digit, filled itself in. I checked the delivery failures, and the email with the missing digit was there. No wonder they didn't arrive. (Insert red-faced emoji).Feeling a little embarrassed now. Thank you for your help.

  • pinkywoo's avatar
    pinkywoo
    Up to speed
    26 days ago

    Also opened an old yahoo address to try. I did receive that one too. Seems the ntlworld one is picking and choosing which ones to receive.