Virgin Media Community

Billing Problem

Don't know what is going on here, but on 16th April, I received an email from VM saying my new contract payment would be £92. Today, I received another email headed "Sign up online" confirming the new payment would be £106 93.Could someone explain wh...

TV picture is distorted on all channels and apps

anyone what's causing this, it's keeps happening every couple of weeks. Last time I removed the ethernet cable and it's went back to normal. Rebooted the TV box and router and checked all the cables and no change.

The bereavement team do not exist and the chairman Lutz Schueler is low

I have emailed the chairman and the bereavement team because my sister died, we followed the virgin procedure as instructed, they did not transfer anything after filling out a TRANSFER form instead they cut his phone line, but still managed to write ...

Resolved! Virgin Media Contact Center

I'm assuming that Virgin Media no longer has a contact number, as it's not listed on their website. All I get is a whole load of help pages that don't know the meaning of "help," an unmoderated Whatsapp number, and this forum. It's a shame as I like ...

Can't access upgrade package page.

Hi, tried using the app to upgrade my package, said website not found, tried the main page, logged in, same response. Please don't suggest calling as I am autistic and I can't talk to people on the phone, I use text and email for practically everythi...

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Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...

Connect app can't do modem test

Connect app can't do modem test??

Resolved! Hub 4

Cannot get my VM Connect App to find my Hub 4.

Moved router

Hello I recently bought gig 1 broadband which was located in my dining room. I decided to relocate to my living room where I still had a wall box from when I had a TiVo tv box. I thought this would be okay and save me paying the call out fee for a te...

status of landline number porting?

I recently switched to Virgin Media(22/04/24). During the signup process I asked to keep my old number from my previous provider(NowTV). On the day of installation I was surprised to find I have a new number on my Virgin line, while my old number is ...