Alby41
Superfast
Joined 10 years ago
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Re: Leaving us
In the first instance I am interested to know how VM rang you at first .. had you initiated a change to BRSK via the One touch switching OTS ? or had you started a 30 cancellation process by letter or words via chat by telephone ?... VM was obviously then prompted to ring up about your intentions to leave .. but how did they know ?... what caused it ... or am I missing something ?19Views0likes0CommentsRe: Great Customer Service!
Hello .. Greek philosopher said " One swallow does not make a summer ".. and there is much aggravation , disappointment and apathy with VM and Daniels numerous peers , whose hands are no doubt tied and who inflict financial woes amongst loyal customers trying to support VM in securing end of contract deals ....Daniel must be the man to ask for then.. what a treacherous lot the rest are !!!28Views0likes0CommentsRe: Appaling customer service
Vm could not care less .. leave as soon as you can .. in fact pay to leave .. they have trained CS agents trained to misinform, lie and confuse to gain value and money for the business .. it is so sad actually as they were excellent ..alas not no more .. Personally I was shafted by them and I cannot wait to go with my feet on the starting blocks the pistol at the ready .. what a shower64Views0likes0Comments- 45Views1like0Comments
Re: How do you move from Virgin Media to another provider?
Can I ask about two options here 1.Give Virgin Media the 30 days notice .. so e.g...Contract ending 30th November .. so contact by some means on 1st November ..to give 30 days notice to leave ?.....or 2.Use the OTS service with your new ISP to take care of the switch entirely including services and landline number .. and also when should this be done as at option 1. the 1st November or 30th November ? VM has become incredulously expensive for me..at the present the CS agent told me looking at my file ..costs over £600 . Best option to save some cash for me .. Many Thanks ..Alb92Views0likes1CommentRe: Out of contact prices for existing customers
Hoddy 1 .. You seem a fair chap and it looks like you are " time expired " with VM .. I do not blame you at all for the realization and action to redress your internet .. far too long VM have really shafted their existing customers and could have done more to promote business and keep their loyal existing customers happy .. for me I could get from 250 Mbps to 900 Mbps with an ultimate package including phone transfer and be happy for £82 pm with a competitor..and VM will want at least £126 and more for the higher MBps , so like you why should I keep VM? .. Go for it money in your pocket VM needs to learn48Views0likes0Comments