ContributionsMost RecentMost LikesSolutionsRe: Email saying my TV box needs an upgrade At the moment this is voluntary change that benefits VM, not you. If your present TV box is working, just ignore the message. Re: I can not find my account number to pay my bill This is a customer forum. A VM person might see this but you'll have to wait. Phone CS if it's urgent Re: New install due 13th sept. Yes you have. If you read through this forum you will find many similar cases. You may be fortunate and get connected on the date you were given, but it could be delayed by days, weeks or months. Do not cancel your existing service until the new one is installed and working. And keep full records, as you may be entitled to compensation for any delay. Re: Emails blocked The only safe solution is to create new email accounts with a dedicated provider, as many others have already done. VM stopped issuing new email addresses a few years ago, and as you have discovered they are not concerned with the customer experience of the remaining users. Re: Netflix with ads You and many others. VM say this is because Netflix have changed their packages, but they leave you to find this out after you have signed up. Unless you have it in writing that you will get Netflix without ads, you will just have to accept it. Re: VM has a "Fake Review Policy" Posting a positive review on Trustpilot would be like Canute holding back the tide. Re: Primary and Secondary web emails using VMO2 ID You'd be far better off using your efforts to create new email accounts with a proper provider, rather than follow the death spiral of VM email. Re: "Free" tv360 upgrade isn't free It certainly should be free, because the 'upgrade' is being introduced by VM to save money on software licensing fees. They should really be passing on this saving to you. Re: Transferred out but still being charged Beware of defaults they might post on your credit record. Their system will do this without hesitation, and it's very difficult to get them removed. Re: Charged for Netflix You said in your OP that you use your mother's account but you have your own bills. Is that the reason for the confusion? Does she use Netflix?