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Alessandro Volta
Joined 15 years ago
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Re: TV package channels
If you are waiting for a promised phone call, you may have a long wait. There have been complaints on here before that it is too easy to be inadvertently charged for these channels without the opportunity to back out. If you are sure you haven't deliberately chosen one, you can make a formal complaint. You could request the exact time and date when it was allegedly requested, so you could check if anyone else was in the house at the time.29Views1like0CommentsRe: Being Unfairly charged termination fee after 9 months of continuous connection problems.
What I would say is that the Ombudsman has to judge on the basis of the evidence they receive and the way it is presented. VM have long experience of dealing with the Ombudsman and know exactly how to present their case. The individual will usually not be represented by an expert and may not have collected all the required evidence or know how to present it. How many customers will be educated to the level that they can prepare a convincing written case? So the customer will be at a disadvantage from the start.12Views1like0CommentsRe: 5 days no service!
If a new cable is required from the road, a VM technician won't do it. The job will be passed to an outside contractor, and their timescales don't correspond with any dates that VM may tell you. If your husband relies on broadband for work, he needs to have a backup service available.9Views0likes0CommentsRe: Blueyonder emails not being received by BT account
This forum has been full of problems with ntlworld emails for ages, and there is no sign of it getting any better. Officially, these old emails will continue in use while they are still connected to an active VM broadband account. If yours is, you should be able to continue working through problems like this. But many users have left to find more reliable email services elsewhere.25Views1like0CommentsRe: No bounce-back message for deleted ntlworld email addresses
From other reports, there seems to be a two stage process to closing down the email accounts. First the account becomes unusable, messages to the address are accepted by the server but cannot be seen. After a time, messages will start being bounced back to the sender. It's not clear how long this period is. VM do not advise users that email accounts will be closed. They rely on users remembering the terms and conditions that they signed up to when they started using it.6Views0likes0CommentsRe: Contract date not changed when moving
If you have changed nothing, the new contract should finish at the same date as the old one. VM does this too often, so it's good that you checked. Wait for a VM person to pick this up and offer to help. If that doesn't work you will have to make a formal complaint.11Views0likes0Comments- 51Views1like0Comments
Re: Removal of all virgin media equipment outside
VM don't like to remove the outside equipment. They want it to stay there in case a new resident wants to use VM broadband. The only exception would be if it was causing a safety risk. It has been known for people to remove it themselves.23Views1like0Comments