ContributionsMost RecentMost LikesSolutionsRe: 360 box no thank you Your mistake was in trusting Virginmedia. The V6 didn't have to be updated, they just wanted you to stop using it to save them a little money. People who declined the 'upgrade' are still enjoying their V6's Re: moving house and wont to change my package Do what @Tudor said. Re: Intermittent WiFi signal for days Just to be clear, the outside feed to your Hub from VM is the broadband. WiFi is the part inside your house. Do you mean that the broadband is not getting to you, or that the WiFi has failed? The simple test is whether an ethernet connection still works. Re: Contract options and switching to stream VM would be delighted if you paid the £200, but actually they will be expecting you to phone in and negotiate a new deal. It will help if you can quote a competitive price from another supplier. Re: Unwanted package upgrade Has this tied you to a new 24month contract? Re: WIFI POD NEEDED The 1000 Mbps speed is for the broadband to your Hub. You will need an ethernet connection to use most of that. VM only promise 30Mbps over WiFi. Re: Pre-installation nightmare! You cannot trust any installation date given by VM. You could be waiting weeks or months - the record delay reported on here was over a year. If you are not in a hurry, let VM stumble on and count up your compensation for the delay. If you need broadband urgently, speak to another provider who can cannect you on your existing line. They all do new customer deals. Re: Unwanted package upgrade Then you must reply and cancel the new contract with 14 days. Re: Incorrect IP address location 192.168.0.38 is the internal network IP of the individual device you are using. Nothing to do with your location. Re: Incorrect IP address location VM don't say where you are, that's down to companies who track you on the internet. It will eventually show your correct location, whether you want it or not. It's one reason why people use a VPN.