ContributionsMost RecentMost LikesSolutionsRe: Deactivated ntlworld.com email account Are you certain it's been deactivated and not just a login problem? What message does she get? If the email is linked to a current Virginmedia broadband account, staff here may be able to help. Otherwise it may be permanently lost. Re: Has Virgin Ever Reduced Your Broadband Speed? Sounds like you need to checkout the wifi coverage rather than the broadband service. Re: Adverse Credit Rating -Virgin mess Up Putting a default on someone's credit record is a serious matter, but VM seems to be careless about doing it without notice to the victim. It almost seems that VM's accounts department enjoy doing so. Hopefully a VM person will pick this up here and offer to help, but they have very limited authority over these things. Re: Factory restore, restores problems Next time you do a factory reset of the Hub, make sure all your devices are switched off first. Re: How long for refer a friend!! "why don't you just stop offering any rewards, would be simpler!!!" Because it works and gets the punters in. It worked on you and many others, so they'll carry on. Re: Contract Renewal Online Your contract is with VM, the retailer. If VM has a pricing problem with their supplier that is for them to deal with. If VM want to pass the price increase on to you they can do so. But they have got to make that clear, and not avoid it by a hidden downgrade in the service. That really is devious. Re: Unable to access account Whose name is on the account? VM will only speak with the account holder. Re: House move I ported my landline number to a VOIP within my VM contract. Nothing was said by VM. Re: How are you supposed to downgrade your tv and broadband package online ? But you are not sales staff Matthew, and they don't allow you to negotiate contracts. Don't the sales staff rely on their commissions? Re: How are you supposed to downgrade your tv and broadband package online ? If you haven't already done so, check on line or with a comparison site to see what prices you are offered from other providers. You will need this when speaking to VM Sales.