Billing Problem

[hansi]

Don't know what is going on here, but on 16th April, I received an email from VM saying my new contract payment would be £92. Today, I received another email headed "Sign up online" confirming the new payment would be £106 93.Could someone explain what is happenng here please. And as soon as possible please!

[hansi]

Any chance of a reply please. Need to know the correct amount please.

[goslow]

It usually takes the VM forum team a few days to reply to each new topic.

[David_Bn]

Thanks for reaching out to us @hansi, and welcome back to our Community Forums!

Sorry to hear of the confusion caused over the billing on the account.

Do please check out the envelope in the top right hand corner for a private message from me and I'll be on hand to look into this for you

Thanks

David_Bn