damo_uk23
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Joined 11 years ago
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Re: Is it possible to speak to a human being???
I'd like to speak to a human, but not on the phone, as I've got DLD, and if I phone anyone at the call center, no one understands what I'm saying and usually hangs up with minutes of me opening my mouth or is rude to me. So, how can I chat online, like this, when the chat messenger doesn't work when I click on it? Hope someone can help me with this issue? DamoUnable to connect to my account
Hey, I am unable to connect to my account on Virgin Media's website. If I try to talk to Customer Service, they don't believe that I have a problem and are very rude (although, as I have a speech defect, I am not keen on chatting to them over the phone as it sends my anxiety up through the roof and they will refuse to give me an email where I can show them the following screenshot). Could anyone here tell me what's going on? This issue has been going on for months. This is the screenshot that I see, and the sidebar shows that I've logged in, but I get the message. The browsers that I've tried it on are Brave, Brave Private, Edge, Firefox, a friend of mine's browser, and Tor. All of them give me the same issue.
