Hey,
Why does it take so long for Virgin Media to update your TV and Broadband when you upgrade?
For example, I upgraded my broadband, and that took 7 days before I received the speed that I ordered, and now I've just upgraded the TV, and that's taking 15 days.
Why is this?
Regrades placed over the phone are usually completed immediately unless the regrade also requires a change of equipment.
Regrades placed by any other method can take up to 14 days as they are processed manually by a back office team.
If you are wanting your TV upgrade completing more quickly and it doesn't involve a change of/or additional equipment, then I suggest you call in and place it again over the phone.
I did it through my web account with them. But thanks for that, I didn't know that. Learned something new today.
Forum TeamHey damo_uk23, thank you for reaching out and we are sorry to hear about the delay in your upgrade.
As mentioned deals done online can take 14 working days, we have no way to speed this up sorry.
The only company where doing things online is the slowest way....
Tell me about it, I know the feeling and it is so annoying!!!
