1gb connection keeps dropping to outbuilding (Ethernet laid)
Hello Hoping someone can shed some light on what may be happening with my set up. I've recently upgraded to full 1gb with a Hub 5. I've got a Cat 6 cable running from the back of the router outside to my outbuilding. The connection to my outbuilding seems to keep intermittently dropping, most notable when signed into a work VPN. Connection to the wider internet continues uninterrupted however when signed into a VPN connection seems to drop regularly. When inside my home connected to the Hub 5 via Wi-Fi I don't suffer any dropouts. I've also ran a few speed tests using the hard wired connection and also the Wi-Fi I have available in the outbuilding, both only come to around 40/50Mbps which again seems a bit off considering I'm on full fibre. The cable was only laid around 12mths ago and isn't damaged. I have a standard TP-Link switch in the outbuilding and hard wire my machine into it. The only other device plugged into the switch is a Wi-Fi disc. Very frustrating as the building is used for WFH and the drop outs are causing issues. All seems strange considering the router is brand new and the ethernet cable has only been laid for around 12mths. Any ideas/suggestions as to what's going on here? Thanks
Working from home with GlobalProtect VPN
I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through a powerline. Around 32 months ago, I moved house and was reliant on WiFi with the new works laptop which worked fine on either 2.4 or 5.0....however, I have since hardwired my office with a direct connection to my HUB into a TP Switch. While everything else off this switch works (personal PC, PS4 and TV) my work laptop which uses GlobalProtect VPN does not connect through a wired connection at all. I've tried adding home support onto my account which has not helped, I've had my work IT team investigate multiple times and cannot source a problem and I have tried to remove firewall issues blocking the VPN and I still cannot connect. Has anyone else had an issue with Virgin Media hardwire connection while working from home on a GlobalProtect VPN?VPN stopped working
I've been using Virgin for over a year. My work VPN and my partner's VPN used to work, but both stopped working about 7 days ago. They are different VPN providers and we work for different companies. Mobile hotspots work fine for both of us. I have moved parental controls to be off, restarted router / laptop etc many times. My work IT team have invetsigated and exhausted all options. Other team members use virgin with same VPN and works fine. The support I've had from Virgin has been awful - they have said the internet works fine so it's nothing to do with them. With 2 spearate VPNs failing at the same time, it must be something to do with the setup or bigger issue. Effectively neither of us can now do our work from home, so I'm calling for help. I've read a few message boards but can't find a resolution. Can anyone help ? Thanks,Raspberry pi as add-on router
I am connecting a Raspberry pi (4 Model B, with wifi software) with the VM router via Ethernet cable. Available Wifi networks does show the new network, I can enter the (correct) password, but it always shows "Can't connect" to the network. I discussed numerous option with the raspberry software provider. This problem is unknown. I see in this forum that other users had to call the Internet Service Provider to clear the connection before using their own router. I notice that under Tools / Network Status has "Downstream channel Locked" (same for Upstream) No filter to exclude any IPs / MAC. What needs to be done to connect through the Ethernet-connected Raspberry add-on router?Cannot access private DNS through VPN
We have a company VPN that we use to access databases and other resources. I can access these resources from my computer when I am connected via my mobile network (Vodafone) but when I connect through my home Virgin Media broadband connection I cannot access them. If I perform nslookup against the hostname it routes through a reasonable DNS gateway such as 8.8.8.8 but simply times out. When I am connected through Vodafone the nslookup is able to find the IP address right away (10.x.x.x) I can't determine if it is my VM router (Hub 3.0) causing the issue or if it's further up the line. Have tried resetting router etc.hub 3 and vpn home working
been working from home for a few years now but just a few days ago the vpn has stopped connecting... works if use phone as a hot spot and have also gone to a neighbours house who use sky and works OK.... Have seen a few work around on forums but as I have a hub 3 things like changing dns not option and going to modem mode not working ANES not giving me the option to turn off as saying not connected to virgin ( I am) or system errorr come back later..... Is there any way virgin can give a safe answer to this problem .. Obviously if no safe work around then may have to cancel account and use supply that I know worksNordVPN Dedicated VPN no longer connecting
Hi, looking for help before i fight with Virgin phone support! I have a NordVPN dedicated VPN, which worked fine up to about 10 days ago (and still works for someone elsewhere not on Virgin). This VPN is whitelisted for use on a private cloud as part of my job. it is NOT used for media access of any kind! after trying all the onbvious stuff i used the Nord diagnostics to find that UDP and TCP server pings were failing. I have run a trace and the requests time out on virgin servers.... 3 13 ms 30 ms 10 ms cosh-core-2a-ae92-650.network.virginmedia.net [82.23.167.57] 4 * * * Request timed out. 5 20 ms 19 ms 18 ms eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226] 6 * * * Request timed out. This appears to be new to my configuratin (it has worked for over a year). What can I do? Thanks ChrisMy work VPN suddenly not working
Ive been with VM for about 4-5 years and have never had an issue. Since yesterday my work laptop, on which I have to use a VPN to access the hospital systems is losing connection every few minutes, making working from home almost impossible. I have a hub 3, all other devices are working normally. My work IT help desk say there is nothing wrong with the laptop or at the hospital end but think it may be something to do with Virgin? Any help very much appreciatedIssues with GlobalProtect VPN Connection
My work has recently switched IT Providers and they are now using GlobalProtect VPN. I now have connection issues when I’m working from home, the connection drops every 10 mins or so and I lose connection to not only GlobalProtect, but internet, Outlook, etc. If I disconnect GlobalProtect then my connection to the internet and Outlook, etc, comes back, as long as I stay disconnected to GlobalProtect. As soon as I reconnect again the same thing happens, I’ll lose connection around 10 mins or so after I’ve reconnected. I have tried plugging directly into the router but the same issue happens, so it’s not just WiFi. I have no issues when working in the office or other locations, it’s just when at home. All other devices are fine. My IT team have done as much as they can and are now stumped as to what to do next. I just had a Virgin Engineer round for a TIVO box issue and he tested the router while he was here and said all was fine. He doesn’t know what it could be. He said our router is 7 years old (it’s from April 2017), I asked if a new router would help and he doesn’t think so as it’s only a connection issue with GP. I’ve seen some other people have had issues but I can’t see any remedies? Any help would be greatly appreciated if you’ve managed to solve this!!