My VM e-mails recently stopped working when I have my VPN enabled. My other e-mails accounts (Yahoo, iCloud, etc.) work fine with VPN.
After a 20 minute call to VM Customer Support, I have now been informed that VM e-mail does not support VPN connections!
I'm pretty sure that they mean "no longer supports VPN connections".
Hopefully, this facility will be restored soon.
VM have never supported anything to do with VPN's and most likely never will. If it's not a plain vanilla setup, you will not get support.
UPDATE
E-mails now working with VPN.
I have changed nothing on my settings so VM must have fixed the issue.
VM could of put a block so the access to Email is only by VM IP subnets.
They may of changed this so IP subnets in the UK can access Email? Is the VPN in the UK?
