Forum Discussion

iwaddo's avatar
iwaddo
Tuning in
3 years ago

Guidance for VPN and Hub 5

I've looked through various posts on this forum about using VPN with the Hub 5 and was wondering if someone could direct me towards any knowledge articles posted by Virgin Media.  It seems that some users are having success whilst others are not.

My provided device is set to use 5Ghz first then to try 2.4Ghz. I do not have admin access to change this.

It seems to make sense to leave the wifi bands synchronised as I read splitting them can cause issues with other devices not being able to choose the best band as required. It is the default, so I assume it must be the default for a reason.

I found some suggestions about modem mode but I do not want buy a separate router.

There are some posts from 2021 where VM say they have fixed a known VPN issue but then there are some very recent posts, even earlier today, with others having the same problem.

Everything else in the house is working so I am looking for any guidance about VPN support but the knowledge base seems very lacking in content.

I guess the key question is whether or not using a VPN is supported and if so what has to be in place to make it work?

I am not particularly technical so just need things to work as they did with my previous provider.

Any help or guidance appreciated.

 

 

 

  • legacy1's avatar
    legacy1
    Alessandro Volta

    iwaddo wrote:

    I guess the key question is whether or not using a VPN is supported and if so what has to be in place to make it work?

     



    iwaddo wrote:

    I found some suggestions about modem mode but I do not want buy a separate router.

     


    Theirs your answer 

    • iwaddo's avatar
      iwaddo
      Tuning in

      Thank you but I'm not really sure how that helps me.

      As I said I'm not particularly technical. I am trying to ascertain why my VPN is not working when I can see in this forum others seem to be working.

      Can anyone point me towards a definitive answer about whether VPN is supported?

      Thank you for your support. 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta

        Virgin don't provide official support for use of VPN, but users can often help you on here if you provide details.

        The most reliable way to get it to work is using modem mode and your own router. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try setting the Hub 5 2.4Ghz band to a legacy setting as below

    Access your Hub by navigating to 192.168.0.1
    Login with the default login info (on base of Hub) unless you've already updated it.
    Go to Advanced Settings > Wireless > Wireless signal
    In the Wireless frequency 2.4GHz select Wireless mode > 802.11b/g/n/ax mixed
    Select Apply changes

    Try turning off the 5 Ghz band as a temporary measure for testing and see if that connects, and the same test with the 2.4 Ghz band.

    Can you use a wired connection at all to rule out the Hub wifi?

     

  • Virgin Media generally supports the use of VPNs, and many users have successfully used VPNs with their Virgin Media connections. However, the specific experience can depend on the type of VPN and the devices involved. Leaving the WiFi bands synchronized is often a good practice, as it allows devices to choose the best band automatically. However, if you're facing issues with VPN connectivity, you might want to test the VPN on both 2.4GHz and 5GHz bands to see if there's any difference in performance.