Hub 5 started beeping at night
So upgraded to hub 5 about 2 weeks ago. Initially everything was fine - technically it still is other than 1 small issue, around midnight it starts beeping, 3 quick beeps in succession then stops for maybe 3 seconds then 3 beeps. This goes on and on. I don't know what time it stopped since I went to bed at 430am but it was still going then. It doesn't beep during the day - or I'd say it just needs resetting or something. It's only at night. The light stays solid white too so it's not a connection or update issue. Any ideas? The beeping is quite piercing though not overly loud it's very annoying.Guidance for VPN and Hub 5
I've looked through various posts on this forum about using VPN with the Hub 5 and was wondering if someone could direct me towards any knowledge articles posted by Virgin Media. It seems that some users are having success whilst others are not. My provided device is set to use 5Ghz first then to try 2.4Ghz. I do not have admin access to change this. It seems to make sense to leave the wifi bands synchronised as I read splitting them can cause issues with other devices not being able to choose the best band as required. It is the default, so I assume it must be the default for a reason. I found some suggestions about modem mode but I do not want buy a separate router. There are some posts from 2021 where VM say they have fixed a known VPN issue but then there are some very recent posts, even earlier today, with others having the same problem. Everything else in the house is working so I am looking for any guidance about VPN support but the knowledge base seems very lacking in content. I guess the key question is whether or not using a VPN is supported and if so what has to be in place to make it work? I am not particularly technical so just need things to work as they did with my previous provider. Any help or guidance appreciated.6e mesh experiences ?
Currently have 1gb connection, hub5 and black pod. Before I got the pod, connectivity from study was flakey, averaging 75-150mb. With the pod it's double that. Much better but not happy with hub5 functionality (who is) Considering modem mode on hub and either tplink xe75 pro (£249) or Asus zen et8 (£311) Has anyone tried either/both of these setups, have any experiences, pros/cons or gotchas they could share ? Many thanksInternet down all day
I have a hub5 router. There has been a flashing blue light on the router all day. No internet service whatsoever. I've spoken to customer support via the chat function who say there is an "issue in my area" despite this not being listed anywhere on the website or in the status tracker. Calling customer services on 03454541111 gets you a pre-recorded message saying that they are aware of a blue lights issue on routers and not to hold as there is nothing that the operators can do to help. It does sound like Virgin media are working on a fix but the lack of communication about the issue is very frustrating. I would like to know more about the nature of the issue and what is being done to fix it. The fact that there is a pre-recorded message would suggest that its a fairly widespread problem which makes the lack of communication seem even more unreasonable.
Hub 5 randomly drops internet weekly – any fix for this?
I've been having issues with my Hub 5. I've had it for a few years now, and throughout that time, the internet has randomly cut out maybe once or twice a week. It's not due to an area outage. The connection just dies, and the only fix is to physically restart the Hub. I even tried putting it into modem mode and using my own separate router, thinking that would solve it—but no luck. The internet will still randomly drop on my PC until I go over, switch the Hub off, wait 10 seconds, and switch it back on. Then it works again for a while. Does anyone know if there's a proper fix for this? Or is it just something you have to put up with as a Virgin customer? Is there a newer model out, or maybe a setting I need to change? Some kind of workaround that actually helps? Again, this isn't an every-day issue, but it's frequent enough to be a problem. Surely there’s a fix or at least an explanation?Hub 5 - Deco X20 Issues
Hi folks, having some issues with my network setup at home wondering if anyone has any advice or suggestions. So about a year upgraded broadband package and got sent out the hub 5, was previously on super hub 2 which was very stable and reliable. Got the hub 5 installed and it was rubbish with internet connection constantly dropping. Had a couple of engineers out, they couldn't find any solutions so did a bit of research and found the deco X20. Set it up, hub 5 in modem mode, main deco in router mode and 2 other units placed in other parts of the house. Worked fantastic, very stable and full coverage all over the house, even got around to wiring up the second deco via ethernet for even better signal. Fast forward a few months ago, having nothing but issues, deco gets the red light, connected no internet then get the flashing red light on hub. Hub comes back to green, sometimes deco comes back itself sometimes it doesn't and needs a reboot. Had 2 engineers first one mentioned some kind of power issue causing the hub 5 to reboot all the time and the apparent solution was tweaking the cable which goes into the hub. After that was sent a new modem, same issues after setup with decos, second engineer couldn't find any faults but I wasn't at home at the time to ask him any questions, when I did get back, I found the hub had been reset and back to its default WiFi mode, no idea why he did that. So the last time I spoke to customer service they mentioned ruling out an issue with my router setup, I was skeptical because the hub was showing flashing red lights so I assumed it was an issue with isp connection. However I gave it a shot, removed all the decos, reset the hub 5 and it's now running in WiFi mode with a stable connection over the last few days. The issue is the dead spots around the house, which the decos were the perfect solution for. Any ideas on why the decos are suddenly the issue, I've reset them various time, upgraded the firmware, set up auto reboot for early hours, even changed them to ap mode with the hub in normal WiFi mode but no luck. It seems like the deco setup is causing some interference with the internet connection causing the hub to crash as well. Any suggestions would be appreciated, apologies for the long read just wanted to give full context.Hub 5 flashing blue
Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so muchAssistance Needed: Unable to Connect New Router
Hello, I received the new router Hub5 yesterday but haven’t been able to connect to the WiFi. The box mentioned that I need to set it up within 5 days, after which the old router will be disconnected. I’m quite worried, as I work from home and rely heavily on a stable internet connection. I’ve checked the website for contact details but couldn’t find any, and now I’m not sure what to do next. I’d be very grateful for any help. Thank you.