Forum Discussion

Neilk84's avatar
Neilk84
On our wavelength
22 days ago

Hub 5 rebooting it self between 8pm - 10pm every night.

So as title states, for the last 2 weeks my virgin hub 5 has started to reboot it self any time between the hours of 8pm up until 10 pm that ive noticed. so i loose internet to all connected devices, wifi and wired for a few minutes. the white light on the hub starts flashing for a few minutes. This is not ideal. kids games consoles go off, we loose connection to our streaming services, and other smart devices around the home, including security. nothing has been manually changed in the hub.

please help

Broadband
Help
Hub5
Internet
router
WIFI

15 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    22 days ago

    Please provide a full set of stats. 

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
    • Neilk84's avatar
      Neilk84
      On our wavelength
      21 days ago

      this forum is not letting me post this paste and copied date here. its saying invalid HTML. the Hub 5 rebooted at 10.30 last night

    • Neilk84's avatar
      Neilk84
      On our wavelength
      21 days ago

      27-11-2025 21:21:57

      critical

      Cable Modem Reboot because of - HW or Power-On Reset

    • Neilk84's avatar
      Neilk84
      On our wavelength
      21 days ago

      28-11-2025 21:32:16

      critical

      No Ranging Response received - T3 time-out;CM-

  • Neilk84's avatar
    Neilk84
    On our wavelength
    21 days ago

    28-11-2025 21:32:11

    critical

    Cable Modem Reboot because of - unknown