Forum Discussion

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago
Solved

Hub 5 reboots

Had this error twice now in less than a month.  Seems like a failure to update the Hub to the latest firmware, as it is still on the previous one.  The downside is this takes the Hub offline for a couple of hours as noted on my BQM.  Hopefully it will be third time lucky and it might work  ...........

01-11-2023 02:37:02 notice SW Download INIT - Via Config file
01-11-2023 02:37:02 error SW Upgrade Failed Before Download - Server not Present
01-11-2023 02:36:07 critical Cable Modem Reboot via RG reboot command

  • Zoie_P   Thanks for the checks from your end. 

    I did a pinhole reset yesterday, and the Hub 5 is now on the correct version LG-RDK_6.9.35-2302.6 and is reporting the full Docsis 3.1 stats.

    Cheers šŸ‘

11 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    And again last night with another failure…..  What is going on ? 

  • To confirm are you on latest firmware 

    LG-RDK_7.6.10-2306.5 or still on 6.9?

    It’s quite common for it to display multiple failures throughout the evening where there’s millions of users trying to grab the firmware, but generally it completes by 730am at the very latest (in my experience). 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Nope, still stuck on LG-RDK_4.6.24-2206.7 at the moment.  There has been no attempt since it failed the 3rd time.

      • jk1990's avatar
        jk1990
        Dialled in

        Wow you are very behind on firmware. Try holding a pin in the reset button (bottom of the hub) for approx 90 seconds. As I understand this will fully redeploy the hub from a golden image and often applies a more recent firmware. This can take upto 30 minutes to deploy in full during which WiFi can appear intermittent (coming on and off). 

    • Viper-t's avatar
      Viper-t
      Fibre optic

      Hi did this also happen on hub 4? as mine was off for 24hrs untill i rang in and after an update it worked again then it happened 2 days later untill another update/or same one.

      regards

    • smithy01793's avatar
      smithy01793
      On our wavelength

      Anyone running LG-RDK_7.6.10-2306.5 on there hub 5 yet 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey smithy01793, thank you for reaching out and are you using this yet?

        If so how is it going? 

  • HUB 5:  Firmware as of 02/11/2023

    LG-RDK_6.9.35-2302.6