Forum Discussion

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago
Solved

Hub 5 reboots

Had this error twice now in less than a month.  Seems like a failure to update the Hub to the latest firmware, as it is still on the previous one.  The downside is this takes the Hub offline for a couple of hours as noted on my BQM.  Hopefully it will be third time lucky and it might work  ...........

01-11-2023 02:37:02 notice SW Download INIT - Via Config file
01-11-2023 02:37:02 error SW Upgrade Failed Before Download - Server not Present
01-11-2023 02:36:07 critical Cable Modem Reboot via RG reboot command

  • Adduxi's avatar
    Adduxi
    2 years ago

    Zoie_P   Thanks for the checks from your end. 

    I did a pinhole reset yesterday, and the Hub 5 is now on the correct version LG-RDK_6.9.35-2302.6 and is reporting the full Docsis 3.1 stats.

    Cheers šŸ‘

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    And again last night with another failureā€¦..  What is going on ? 

  • jk1990's avatar
    jk1990
    Dialled in
    2 years ago

    To confirm are you on latest firmware 

    LG-RDK_7.6.10-2306.5 or still on 6.9?

    Itā€™s quite common for it to display multiple failures throughout the evening where thereā€™s millions of users trying to grab the firmware, but generally it completes by 730am at the very latest (in my experience). 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      Nope, still stuck on LG-RDK_4.6.24-2206.7 at the moment.  There has been no attempt since it failed the 3rd time.

      • jk1990's avatar
        jk1990
        Dialled in
        2 years ago

        Wow you are very behind on firmware. Try holding a pin in the reset button (bottom of the hub) for approx 90 seconds. As I understand this will fully redeploy the hub from a golden image and often applies a more recent firmware. This can take upto 30 minutes to deploy in full during which WiFi can appear intermittent (coming on and off). 

    • Viper-t's avatar
      Viper-t
      Fibre optic
      2 years ago

      Hi did this also happen on hub 4? as mine was off for 24hrs untill i rang in and after an update it worked again then it happened 2 days later untill another update/or same one.

      regards

    • smithy01793's avatar
      smithy01793
      On our wavelength
      2 years ago

      Anyone running LG-RDK_7.6.10-2306.5 on there hub 5 yet 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        Hey smithy01793, thank you for reaching out and are you using this yet?

        If so how is it going? 

  • IKbrunel's avatar
    IKbrunel
    Fibre optic
    2 years ago

    HUB 5:  Firmware as of 02/11/2023

    LG-RDK_6.9.35-2302.6